January 2024 by Steve Morris
I called into the Chester H Samuels store on Tuesday 3rd January .I enquired about a smart watch and was given all the information i needed to make a choice which did buy.Very happy with Clarissa Hayes and team friendly and happy to talk...Steve.
December 2023 by Chelsea Cameron Music
I was looked after by the super kind and helpful, Emma. She helped me pick and order new sizes for my wedding rings & made it an enjoyable experience.
December 2023 by Emma Mills
Customer service from Alex was amazing and we loved the Black Friday deals you guys had on.This was in the Chester store.
December 2023 by lexie Lou_07
Thank you to Lauren for helping me find my christmas present. Lauren was extremely helpful, patient and had a lovely kind nature. When picking out watches to try on she was more than happy to assist. After choosing my favourite watch, with the help of my mum and Lauren being very positive and happy about my decision I needed some links taken out. Within no time at all Lauren came back for me to try it on again and was very accurate with how many that needed to take off, I did want to try with another link back on which she did then decided without it fit best for me and she was more then happy to do so to make sure it fit perfect which I appreciated a lot. Thank you Very much Lauren for your amazing customer service, I had a delightful experience finding the watch which was perfect for me.
December 2023 by Nadine Lovibond
Popped into the Chester store. And was greeted by a friendly smile from Alex.He looked after us and ensured we got the right watch for my dad. He couldn?t have been more helpful. Excellent service and he?s a credit to the Chester store.
December 2023 by Amanda Gorman
I went in to the Chester store last week and was greeted by Emma who had remembered my name from the last time I was in which was around 3mths ago. She's such a pleasant young lady and always so helpful and deserves a lot of credit for customer service skills. She feels more like a friend than a sales assistant.
December 2023 by Wendy Trimbel
Great customer service by Jas, who greeted us and showed us where to find what we wanted. She stayed with us and my wife tried on the chain she wanted. She made pleasant conversation and made us feel happy and comfortable to shop in H Samuel Chester!
December 2023 by Ryan Gledhill
In the chester branch there is a young lady called Lauren.She was very very helpful, helped me with everything I needed, made sure I got what I wanted and was very pleasant.Definitely recommend talking too her with any issues you have
November 2023 by kirsten seward
Excellent customer sevice from Jemma at the Chester store, very knowledgeable. Put me totally at ease while I tried to decide the finer details of what I wanted. Successful purchase and left the store feeling happy!
November 2023 by Alyssa Cathcart
i had Alexandra helping me it was her first shift and she was amazing so friendly and helpful!
November 2023 by Sue
Thank you Jasmine you helped me to find my lovely new watchYou were very patient and helpfulYou took time (forgive the pun)In making the best choice for meBest wishes Sue
November 2023 by Tracy Triner
Thank you so much to the 2 lovely ladies that helped with my daughter Carly?s new watch. Links out, then in, then out again. You were both very patient!! Great refurbished store, looks lovely ?
November 2023 by Phil Roberts
Jemma, the deputy manager went out of her way to help with my request. A ring I had just bought needed resizing. She sorted it professionally and with courtesy. Someone you couldn't do on your online shop!
November 2023 by Cheryl Ann Buckley
Lauren was so polite and kind to us and worked with us to choose the best present ? for our son . Huge thank you and good luck in your new position ?. Xxx
November 2023 by Thomas Everleigh
First time buying anything at a jewellers which was for a Christmas present, had very good service. Served by Erin at the store and would recommend going here! Polite, friendly, down to earth and very helpful!
