November 2023 by mikeyrob87
Very friendly salesman and more than helpful with all questions asked. Very positive experience.
October 2023 by Darren Shire
Don?t ever buy a sofa from this company. You will regret it! Do a search on FB for angry customers and you will see why. They don?t tell you the full story and then hide behind their T&C?s. Sold me a sofa that needs 20 mins per day of maintenance to help keep its shape! Would anyone buy a sofa knowing this? No! That?s why they don?t tell you in the shop. Then it?s too late ??? don?t waste your time Kiran with offers to investigate! Just look for another job as they will go bust soon
October 2023 by arthur lanceley
Gary at the Chester store handle our purchase of a dining room suite, he was brilliant and very patient and as usual everything has gone as planned we only ordered it 4 days ago and have already had a call to say to expect delivery in 7 days we have shopped at furniture Village on several occasions and never had a problem
October 2023 by lynne dunn
Fantastic staff at Chester store nothing is too much trouble. Warm friendly and professional
September 2023 by Graham
I really like this store, the staff are always friendly and helpful, a rare quality these days.I have bought a lot of items from here, all have been as described and delivered on time.
August 2023 by Michaela Gaskin
Bought a mattress recently. Can't fault them, John in store at Chester was brilliant, so helpful and knowledgeable, and provided a great service. Delivery was quick and communication was excellent throughout. Delivery guys were great as well. Can highly recommend ?
July 2023 by Charlotte
Came in yesterday to look for a wardrobe and asked a tall bald guy for help - he was talking to another other member of staff and i was looking at the clearance wardrobe. I was asking what colours were available got pretty dismissed straight away by him saying its just that one and he pretty much just walked away. Went to Bensons for Beds and ordered one there instead. Awful customer service!
June 2023 by Shelly Durr
We was greeted by Gary upon entering the store and he couldn?t do enough for us when helping my Nan and grandad choosing a sofa. We had a very pleasant experience! Thank you Gary.
June 2023 by Jeevan Kurukkal
Bought a dining table, chairs and sideboard from Paul in the Chester store. He was very friendly, knowledgeable and helpful through and a pleasure to deal with. Even helped us after the sale with a few amendments. Great service
June 2023 by Jane Wyatt
We visited the Chester store last weekend to purchase two sofas. John Darbyshire was really helpful and informative.
February 2023 by Richard Jones
Ordered some sofas a few weeks ago, was served by Steven Fernyhough, he explained everything very clearly and I really enjoyed the putting challenge. Would highly recommend Furniture Village Chester.
February 2023 by cheryl dry
I went to your chester store with my stepmother, there was no hassle (like in other furniture shops) Steve ferny hough helped us, very helpful and polite the manager brought us coffee and cookies, which was very kind, thankyou for all your help, she's looking forward to her new suite...
February 2023 by Iain Rowlands
EDIT TO ADD: Even when you email them as they ask, they don't bother to acknowledge or respond.ORIGINAL REVIEW: Bought sofas and 10 months later unusable - apparently this is normal. Don't buy anything from here.
January 2023 by Kym Dutfield-Cooke
Steve was very helpful and worked with us to design a custom corner sofa and all the matching pieces.
January 2023 by Margaret ?No nickname?
Excellent service provided by Amanda who took time to explain and demonstrate how each piece of furniture worked. Very professional in her attitude.