November 2023 by Hannah Parry
Went into Ernest Jones and wanted an extra link put into my watch. Andrew the manager didn?t hesitate and took it straight in the back and kindly done this for free as it was one link. Was a lovely man and had a lovely experience the service is amazing.
October 2023 by Simon Holloway
Excellent service, very friendly and welcoming made it so easy for me thank you very much Beth
July 2023 by Giz Mo
Purchased a couple of items today from Ernest Jones, Eastgate Street, Chester. Staff helpful and interested despite shop being quite busy. Price matched without issue when requested making purchase price very competitive. Thank you Andrew & Lita for a pleasant customer experience.
July 2023 by Nick Lock
Currently on holiday and visiting Chester today, went inside and greeted and treated very nicely, staff very welcoming and came away with a watch, bracelet and earrings for my mum.Staff happy to let us faf about trying different things before making up our mind.Would recommend to anyone.
July 2023 by Amy Pringle
Always really friendly and happy to clean my wedding band (from Earnest Jones) and engagement ring whenever I stop by. Thanks for the lovely service
July 2023 by Kathryn Wright
Andrew the store manager was so helpful and thoughtful. He took ages with us and made sure we were 100% happy with our wedding rings. Thank you.
June 2023 by Ryen Spencer-Wolfe
Kai and Andrew are both fantastic members of the Chester store. Both are willing to answer any questions we had. They are consummate professionals whose expertise will put any customer in a relaxed mindset about the services and jewellery on offer they are interested in.
June 2023 by Diane Cooper
Visited the Chester store today, and we were greeted by the most helpful and friendly Lita.She really couldn't do more to help us and went above and beyond to assist us.Thank you very much Lita, you are a super star !!
June 2023 by Abi Price
I must say the experience we received has be great. We went and bought our wedding rings and Kim (supervisor) helped us place the order, although there was some computer difficulties Kim?s customer service was the best you could of asked for and what a lovely person to deal with our order. Although when our rings were delivered 1 of the rings arrived in the wrong size when I rang up and spoke to Andrew (manager) he was great he gave me the option of returning the ring to get it resolved in which I made the trip to Chester store to see Andrew. I could of not asked for a better response and service we was given FOC both our engagements rings sent off for full cleaning service. Andrew also noticed my engagement ring was broke which it had been since we purchased from another retailer who gave a bad service, Andrew then FOC had my engagement ring fixed. After what felt like a long 3 weeks finally today we collected both our engagement rings and my correct sized wedding ring. We was both so overwhelmed with how NEW our engagement rings looked and how they had managed to fix my ring it just meant so so much and we are both so very grateful of Andrew and Kim for all there help.I would 100% recommend Ernest Jones especially the Chester store they go above and beyond along with the customer service you would want as a customer.
May 2023 by Suze Fleet
Just had my engagement ring resized and had the best service doing so - making sure its right in regard to fit and assuring we can alter it again if necessary, advising on complementary wedding bands. We primarily dealt with Andrew, but all the staff are so lovely, attentive, and knowledgeable about the pieces!
May 2023 by Connor Conway
We visited Ernest Jones Chester today for my wedding ring and Lita was incredibly helpful and excellent service!
April 2023 by Lucy Wright
The most delightful shopping experience ever. Jayne was helpful and went out of her way to find us the ring that we wanted. She even cleaned the ring I already had. Quick, friendly and professional service.We are thrilled.
April 2023 by Louise Sale
I had a lovely experience today buying a watch for my birthday. The man who served me was polite and friendly, really easy to talk to. I got my previous watch from here too and would highly recommend using this shop ?
April 2023 by May Kingsley-Williams
Andrew (manager) and Jane(?) were very pleasant and helpful in the Chester branch this morning.
April 2023 by Esther Richards
Excellent service! Very helpful and polite. Thank you Jayne for your help.
