February 2024 by Jeanette Ziegenbalg
A fabulous service at the Chester store by Jenny. We went to have our ski boots fitted here. Jenny went over and above to listen to our wishes and needs. After returning from our ski trip it has become clear that the boots were fitted perfectly as we had no issues whatsoever while on holidays.
February 2024 by Barbara Ellis
All the team here are exceptional I had my ski boot fitting with Jenny today. Professional, very knowledgeable and friendly. A very comfortable experience. Highly qualified staff who know what they are talking about . Certainly recommend.
February 2024 by Sarah Proctor
Ski Boot fitting with Tony who was super knowledgeable, diligent, thorough and patient. Would recommend.
January 2024 by P L
Staff were very friendly and helpful
January 2024 by Samantha Cockayne
Jen was very knowledgeable, understood my requirements as a skier, made recommendations that would improve the performance of my boots as well as my comfort!Would definitely recommend ?
January 2024 by Steve Burrows
Fantastic service for boot fitting ? would recommend to anyone
January 2024 by Graeme Chisholm
Booked a custom fit ski boot session for 2 of us. Absolutely fantastic service. Bang in time. Super polite but must importantly super knowledgeable and very thorough. Would 100% recommend.
January 2024 by liz ellis
Booked in with Steve Bailey to try some new ski boots. Would highly recommend, he?s a snowboard champion but has great knowledge of ski equipment too, really went that extra mile to find the right fit for my little feet and big calves, lots of attention to detail and care, together with tonnes of patience. Some great snowboard stories to tell you while you wait. Thanks Steve :)
December 2023 by Owen jones
I had a pair of ski boots fitted at the Chester store, the service was brilliant, the lady fitting them was extremely helpful, very happy with the boots!
December 2023 by Alan Thompson
Great service, knowledgeable assistant. Would recommend.
July 2023 by Tristan Cross
Take me to relieve anything I can?t really leave an honest review but we went round a few times looking for certain products at different times and for what it was. It was a brilliant selected small independent outdoor shop even though it?s a relatively big company. It?s still classed as an independent and I feel they had big brands selections from different companies not just the odd thing from a single series. They have multiple versions of it in different colours and patterns. For example I was looking for a new rucksack and they had a full wall just dedicated to books rucksack similar to what you would find in mountain warehouse. All different companies all different makes it all different sizes and they had more hidden my way on the other hand. They had a large selection, Noreen survey, maps, maps, and compasses, and all this other stuff, which I feel is brilliant, because Jessica is right on the border of Wales, and you could go straight up to the Lake District very easily from where it was and sofa having a store there right in the city centre is a prime location
June 2023 by Nimrod
As always, the staff are just too quick off the mark. People will approach staff if they want help. I'm sure it is done with the best intentions but it is off-putting. Better than the Liverpool branch where staff follow you around not saying anything. That's just weird. Especially for a middle-aged man. I'm wearing a grands worth of clothes: I'm not here to shoplift a pair of socks
June 2023 by James Barker
I've had a few items from this store, hiking boots, Altus backpack and most recently a daypack for travel. Every time the staff have been extremely helpful and knowledgeable about the items and alternative options. Most recently Jack assisted me finding a daypack for a trip to the States which could be used for both travel and as a daypack for light hiking. He was very patient and explained every option thoroughly. I love what I got and it fit the bill perfectly.
June 2023 by Nigel Martin
Very knowledgeable and friendly staff.Would recommend them, as I would the Manchester store
March 2023 by Jonathan Fagan
Very thorough service for ski boot fitting and purchase. Really professional, knowledgeable staff. Many thanks.
