August 2025 by Richard Davies
Thanks for helping me get an 82-year old neighbour back online after her Nokia 3210 eventually died. The Chester store manager was very helpful fitting the micro SIM to the replacement phone!
January 2025 by Dianna Ellson
Helpful staff sorted problem without fuss
December 2024 by Izzy Lewis
I got a new phone today as the contract was up in my old one and the lovely lady ?Abbie? was a huge help from the moment I walked in to the moment I left with my new phone. She explained everything clearly and was happy to help me with anything I wasn?t sure about. Abbie and Harry are the 2 best workers at EE!!! Thank you both! x
December 2024 by Peter Doyle
Didn't want BT/EE got talked into it being overcharged seeing I am abroad for 6 months of the year please someone call me I am 68 pensioner
November 2024 by Ronnie Morgan
Staff were very helpful great customer service big thank you to Charlie for your patience
November 2024 by Christopher Huxley
The Guy in the store was extremely helpful from the moment I walked in on Saturday afternoon, I didn?t catch his name but I would say early 20?s and brown/ginger hair. I came in to upgrade my current phone, as soon as I made the staff member aware of this he got everything ready, explained the process and made me feel relaxed. I was with my 2 year old girl and so these things can be an experience as this isn't always a quick process and lots of questions to answer correctly etc. The staff member understood the assignment and made me feel at ease when we had to keep stopping while I entertained my child and at times chased her around. We got through the process as quick as possible and the staff member helped me by taking my phone at times to complete tasks while I had my child in my arms. Thank you for the support and patience, please let the staff member know he did a great job and I appreciate his patience. I work in sales/customer service myself and If that was a test he scored 10/10
November 2024 by kav j
The customer service was truly remarkable. I visited the store solely for a SIM card replacement, and the assistance I received was exceptional. I would like to express my gratitude and give a perfect rating of 10 out of 10. Thank you very much.
October 2024 by Lynda Andrews
A big thank you to Abi - and Harry of EE Chester
Abi did her utmost to sort out the problem, explaining everything to me.
She was polite, friendly and respectful.
A credit to EE.
October 2024 by Mens Group
My e e phone had just died the previous day - with everything on it, so I thought. With a newer model, Sally at this Chester shop was able to restore everything so easily. She deserves a pay rise NOW. Thanks so much, you lovely person
September 2024 by mike edge
Helpful, informative and friendly service by Karolina. Thanks for your help.
September 2024 by Richard Naylor
Did not solve problem
August 2024 by carl southall
dealt with Harry and abi at their Chester shop re purchasing a new phone, both very helpful, friendly and knowledgeable. Many thanks, Carl & Moira.
July 2024 by Asmi Amis
Went for mobile portal and broad band service, friendly staff, quick
June 2024 by John Collinson
Harry sorted my problem out
May 2024 by Lynsey Burkhill
The rudest lady I?ve ever spoken with and very unhelpful wouldn?t even give her name. Spoke with her twice and both times answered with a disgusting attitude before I had chance to ask about the phone which is suppose to be delivered with them today but is now not coming for another two days.
Feedback: Don?t answer the phone if you are going to be vile. Staff training needed urgently
