January 2024 by Rex O. Isah
Massive store in the middle of city centre. Vaccination centre within.
December 2023 by Sheepdip Farm
Very rarely anyone at the till. Customers are expected to use the self service system. I wanted to use the points on my Boots reward card to pay and couldn't figure out how to. Asked for help from sales assistant who was near the self checkouts. She sighed and looked at me as though I was stupid. Then instead of showing me how to do this for future reference (which is what I asked her to do). She just pressed a load of buttons and said There that's done and walked away !Shame - no excuse for rudeness
December 2023 by Barbara Groome
Staff very helpful. And I usually find what I require
December 2023 by Stephen Phillips
My wife got a nice makeup session by a very helpful and friendly artist. I bought some items, which with special offers, were cheaper than Amazon. Very happy
December 2023 by Sarah Cartwright
Standard Boots. Chemist can be short staffed at times. Best to ring prior to prescription pick up.
December 2023 by David Sheldrake
Had most of what we wanted. The staff were especially helpful
December 2023 by John Waring
Boots, Chester can't even get my surname right for issuing prescriptions, despite the GP sending them the correct details several times.
October 2023 by Favour Onyeogalu
Paying with the points in my advantage card doesn't work. I have tried several times and complained to the staffs at the counter but they couldn't fix it. This is very disappointing.
September 2023 by Sophia Flynn
Everytime I call I'm usually left calling up to 8 times most, throughout entire day. Today been calling for over 40 minutes, still trying to get through to sort my prescription urgently. Have pressed the option 14 times so far. Not even got an answer yet. Non stop calling, not even stopped for a minute and no answer. So just getting ignored, because I've heard how loud the phone is when I've been there. When ignored for ages previousl times they've spoken to me as if it's an inconvenience for me to call them too. Don't care how busy they are, there's no need to be rude and to just ignore or be abrupt with people. Paying for the delivery service too and haven't been very well physically for a long time and this is how I get treated, and I can't even speak to someone to book one half of the time. Just appalling. Still calling while typing this, still pressing option 3, now over 50 minutes- nearly an hour, will be over that soon too.... (Edit now is). Previous someone has admitted to just ignoring the phone too saying again that they've been really busy and then rushing me to say whatever and being dismissive too.Thought everyone would be interested in how they're treating people currently and I've been with them/a regular for 3 years. Some know me personally, remember if they're not new and I've spoken to many of them many times even taking about some personal stuff and not just mine- there's as have got to know some.Hope things improve or I'm going with somewhere else.
August 2023 by Joy Ball
No one serving on tills needed to purchase a few items and a gift card, asked across opposite side of store where i could pay advised to pick a voucher and take to them and would put through their till. Walked back to tills at which point a staff member had returned, I asked for a voucher and she questioned if I was in the queue advised her what I had done and would like to be served. Not a pleasant encounter, shame I needed the voucher at that point as would have left my shopping on the till and walked out.
August 2023 by Fran Bowers
Lovely helpful staff, tills are mainly self serve, but good stock levels. Use it or lose it
August 2023 by Ian Thompson
Bought some over the counter medication . was not asked if i was allergic to any products that are presant in this product
August 2023 by Brave Makonke
Amazing the only Pharmacy I am stuck with at the moment.
August 2023 by Diana Parkinson
Not a lot of help in Audiology as she wasnt in on a Saturday, maybe the busiest day of the week.
July 2023 by Carolyn Elizabeth Carney
Boots. Chester. Nice range of products in a lovely area of Chester.
