January 2024 by eleanor joy brooke
Came today 15.01.24 to get a watch for my sons 21st birthday in march, we were met by a lovely assistant Rachel. She was so polite,professional and reassured us with everything. We were offered drinks from prosecco to a J20 which was lovely. All the staff we're so nice and polite. We purchased a Tag Heuer even got a £150 gift card to use in store. I would highly recommend Beaverbrooks excellent service all round. Thank you for making us feel welcome in your store.
December 2023 by Nick W
Excellent customer service. Emailed the Chester branch just before they closed about adjustment on my new omega purchased off their website. Sam R emailed me straight back! Today I popped to the store where I was greeted by Sam and all the team, who were all friendly and chatty . I had a lovely coffee whilst my watch was altered. Great service, will use this branch in the future ?
November 2023 by Keaton Thompson
Very friendly and helpful staff! They had to adjust my watch three times to get it right but were very patient and now it?s perfect. Would definitely recommend
September 2023 by Factory Joe
Fantastic place , make you feel very comfortable with a drink . Even if your only going in for a strap adjustment. But I have bought watches from there as well. Thanks Sam ( manger ) Sarah & also the Spanish lady , all so very polite & helpful, once again thank youJason walker .
August 2023 by Laura Denny
Returning to store for third time for a repair on a ring. The staff are helpful and friendly.
June 2023 by browno1971
Picked up my Breitling from the store after visiting from out of town the previous week. The staff are very helpful and remembered me. Great service and even opened a few minutes early for me.
June 2023 by Ian Bettany
When we arrived at the shop we were met by Sara S who asked what we wanted I told her a Tag Heur watch and showed her which one in the window. We went back inside and she asked us to sit at the Tag desk and said someone would be with us soon. Before she left she offered us coffee which we accepted. Shelly came out with the watch I was looking at .I tried it on but the bracelet needed making shorter. While Shelly went to adjust bracelet Sara S showed me how to work the watch winder which was a free gift. When Shely came back I tried on the watch which fitted. The transaction was made and I will say I have not had service like that for a very long time it made my day
May 2023 by Ger Wills
Brilliant service...staff very helpful. My partner found exactly what she liked, we ordered it in and it arrived 2 days later...brilliant. ?
February 2023 by Bailey Sherratt
Without question the most helpful and friendly people. Sam, Joe and Emily (I think) were amazing. I had been looking for a specific Tudor watch that only one store in the country had stock of. After trying my local stores and being placed on a waiting list, I went to Beaverbrooks Chester who went above and beyond to ensure I received the watch. They arranged for the watch to be delivered from Norwich and I collected within 7 days. Absolutely faultless, 10/10 for customer service, not typical sales people either just genuinely cared for me as a customer. Cannot recommended highly enough and I will most certainly be coming back! Thanks again Sam and team!
February 2023 by Kane Andrews
Fantastic customer experience. Initially bought an Omega watch from the online shop. After having only for a day, the clasp had decided to give up taking away some of the shine from the watch itself. I rang up to ask for help, was told to come in as soon as I could. We were greeted by Sam and her team and were promptly offered drinks and a seat. It would have been easier for them to take the Watch back and send off to Omega but instead Sam had insisted that we change the clasp with one of the models they had in stock. My only regret is buying the watch online on not from them directly. We will be back soon - thanks for all your help.
December 2022 by Rjp 3
From the first contact, the staff at Beaverbrooks have been excellent. Martin was really and helpful and the team at the Chester branch was terrific. Thank you.
December 2022 by Elis Jones
Fantastic experience with an in-store purchase.Thank you Joe for your guidance and sharing knowledge! He was great.Thank you all.
November 2022 by Aaron Lenton-Kelly
More than £1000 for the exact same platinum ring. Wouldnt recommend paying their mark ups. Staff very friendly however.
October 2022 by Aaron Kelly
More than £1000 for the exact same platinum ring. Wouldnt recommend paying their mark ups. Staff very friendly however.
September 2022 by Nik Tudor
What a wonderful customer experience, way beyond any I have had before anywhere.The ladies who dealt with my wife and I were friendly ,courteous and very professional. Beaverbrooks should be proud of the Chester branch staff.