February 2024 by Olivia Williams
Mo in the wood cutting shop is fantastic - worked out exactly how my big sheet of mdf needed to be cut for wall panels- amazing service
February 2024 by Paula Bell
The staff at b&q chester were excellent and went the extra mile for me thank you, Staff couldn't get the plasterboard in my car, so the staff cut the plasterboard so it would fit in my car on a Sunday around 3.50pm finally left the car park at 4.30pm, 30 minutes after closing time, thank you very much
February 2024 by Libby Williams
We have been to B&Q for design consultations for out Kitchen and James from the team has been so helpful, professional and has a real flare for design and has come up with a load of useful advice and suggestions. He?s made it a very good experience, we will be asking him to do the bathrooms and utility room. Amazing ?
February 2024 by Victoria Chandler-hughes
Unfortunately I will not be using the paint mixing service again in Chester. I have always found the staff to be very helpful unfortunately I found Ian very unhelpful. Straight away he said ? I can?t Match that paint.You will have to find the make & name !?If I knew that I would have bought it off the shelf myself.Then in the middle of serving me, he served his colleagues friend, Then went off to help someone else in the paint aisle the other assistant served & mixed 2 other customers paint while I waiting for him to return. Not the best with two children & then made a comment?.. Happy painting & then laught with his colleagues.
December 2023 by Stuart Robinson Photography
A typically vast store with a generally good selection of items. Some, however, have been on the shelves for a long time and are either covered in dust or beginning to rust. The garden centre is moderate, and often decent plants just sit and die due to a lack of water. Staff are OK, but there's always an exception, such as the "lady" on the checkout, who recounted a long and rambling story about finding barcodes on items that was laden with every swear-word imaginable. Luckily, there weren't any children around!
December 2023 by Kevin Hagen
B&Q in Chester is great for D.I.Y products... Pop Down & Take A Look Around You May Find A Bargain...
December 2023 by Paul Williamsy
I can honestly say that my visit to the store was the worse customer service I've ever encountered.Firstly the kitchen guy was unhelpful, uninterested, generally just wanted to chat to his younger girl colleagues.Next I tool my purchases to the till, however a piece of wood didn't have a price tag on it, this completely threw the lady on the til. She asked me if I knew the price, I didn't! And when she kept on saying most customers know what they are buying and I should know the price I explained that most shops sort the price at the til and she should infact be telling me the price!10 minutes passed. A queue built up. She sat thumbing through her hand held computer!I eventually asked her if she'd found it. She found this too much to handle and stormed off the scene shouting another member of staff to continue.She took over as if nothing had happened, only to make a half hearted apology when me and the people behind told her what had happened.Totally bizarre experience.I won't return.
December 2023 by Lynsey S (Lynz)
We were served by Holly in the kitchen showroom section. Great friendly service, polite nothing was too much bother. A great member of staff
December 2023 by Richard Brown
No timber cutting service!....... Well never open! 3 separate visits I have attempted to use the service. on this occasion cost me twice as much to get the timber required due to the service not being open very disappointing. Note: Wickes next door
December 2023 by Carolyn Sage
Brilliant help from Tom today at the Chester store ! He was SO patient and kind in helping me with the B&Q app and with a smile ! A great ambassador for your company ! Thankyou for employing such as Tom ! ??????
November 2023 by Bivolaru Catalin
Christmas display is small and is looking por compare with the last year.
October 2023 by Karen Evans
Wow, what a completely different experience!!I had come to simply ?tolerate? B&Q as a way to get the paint I needed for projects. Not anymore! Their product range and availability has improved beyond recognition. Chester is now a place that?s enjoyable to shop, and is great for inspiration for your next project. Better still you can find staff and not only are they happy to help you find what you need, they are knowledgeable and can give you suggestions on the best product to use for a particular job.I will be shopping here for all future diy projects I cannot recommend them highly enough! X
September 2023 by Kev Mitchell
Terrible. Placed a order took a day of work to receive my lawn mower. They emailed me saying its out of stock . They took Mt time and money away from then they said its going to take 14 days to get my money back . Terrible Terrible Terrible
September 2023 by Patrick Taylor
Loads of great stuff. I bought a strimmer and carved a rude word into my ex's front lawn.
September 2023 by Steve Higgs
Wanted to get a refund on a faulty dimmer switch and a screw driver...Most helpful female on the till