August 2023 by Serena Parry
Have just bought my mother of the groom dress from here today. I found the lady who was there to be really helpful, especially as I was quite fixed in what I wanted!There wasn't any pressure to buy at all, which I really appreciated and the time in the shop felt very relaxed.The dress is beautiful and excellent quality.
July 2023 by July Foster
I visited here with my Mum on the 14th July. I?ll be honest after reading some of the negative reviews we almost didn?t go but I?m so glad we did.The owner was lovely and so helpful and attentive. My Mum is usually quite difficult to shop for but we got her the whole outfit in just one visit. Mum went away very happy which was the most important thing to us. I?d highly recommend. Thank you Annabella Chester
June 2023 by Sue
Bought my mother of the groom dress here a few weeks ago and cannot praise Annabella enough. She was so helpful and nothing too much trouble. It was a lovely hassle free experience. Dress needed altering slightly and a lovely job was done on it. Can't wait to wear my beautiful dress. Thank you ladies it was a pleasure.
June 2023 by Maureen Pugh
My Daughter gets married in 2 weeks! I have an outfit, but was pondering on whether I had made the right choice. My Daughter works in Chester City Centre and yesterday we met for lunch. We visited Annabella, what a wonderful shop. The lady (sorry didn't catch her name)was so helpful. I left the shop with a beautiful outfit plus shoes bag and hat! Thank you for your help. Would thoroughly recommend.?????
December 2022 by Jacob Comer
Sorry for this people am sure your shop is amazing and I hope people come and visit just so they walk down one kf the most beautiful spots in Chester City centre ?
October 2022 by Linda Sheldon
Very helpful advice in deciding on what wedding outfit suits your body shape. Alteration service available for any little adjustments that might be required for a perfect fit.
September 2022 by Sue Redmond
I wish I could score less than one star. Horrible rude woman who should never in a million years be in a customer facing role served me. Although I had made an appointment she had double booked and we had to wait outside the tiny, cramped shop before eventually being allowed in. No apology. I said I wanted to order a dress two sizes smaller as I was going to lose that weight by December, she just looked me up and down , shook her head and said ?I don?t think so!? My daughter walked out in disgust. I eventually bought my dress in a lovely shop in Tarporley along with the rest of my outfit and it fits - plus it?s only September! Avoid Annabella?s at all costs there are much better and much friendlier alternatives out there
August 2022 by Cheryl tattersall
I bought my outfit from here last year went with my daughter and found the perfect outfit, the wedding was in May and everyone commented on my outfit saying how stunning it was I can honestly say I felt a million dollars
July 2022 by Karen Oldfield
What an absolutely lovely lady who really couldn't have done any more to help me.
Went above and beyond to help me get the over jacket that I had my heart set on. It was perfect!
I know I didn't give her a lot of time but Anabella pulled out all the stops to make sure I received it in time for our daughters Wedding. Really wish I lived nearer so I could thank her in person.
Once again.... Thankyou. Karen x
July 2022 by Gail 222
Wonderful shopping experience here today. Sales lady was very helpful. Got my Mother of the Bride dress with no stress. I would highly recommend.
May 2022 by June Glover
Felt really as ease came out with everything I needed. Lovely service thank you.
May 2022 by Debbie Fitzmaurice
Visited Chester and it was just luck I found something as
I?m from
Yorkshire , helpful staff and a wonderful seamstress who altered my dress several
Times Until it fit perfectly thank you all
May 2022 by Annie Haughey
The WORST customer service i have ever received. From first calling and being told to come back in 30 mins although shop was empty didn?t see any harm in this however though she was abrupt. When we called back the woman serving was the rudest most obnoxious person i and my mum had ever met! From the moment we walked in we was judged. Not the way a mother of the bride should be treated. I personally tried asking for different styles to get my mum to try on - the woman had no interest, as i asked for different styles she just stood behind the counter and told us too look at photos on the wall. As previously working in a wedding shop myself if someone mentioned a style they where after we would pull multiple out and something a little different just to try - she did none of the above. My mum tried one dress on Then without us asking told us all her dresses where all very expensive and we should stick with high street - we hadn?t mentioned a budget & if the customer service was lovely & made my mum feel 1million dollars we certainly would of paid anything but after the way she treated us both we wouldn?t give her a penny! Do not recommend at all! Do not go here! Rude rude rude!! Would give 0 stars if possible.
May 2022 by Hannah Lloyd
Came in to look for mother of the bride dresses. The lady who was there made us feel like we shouldn't have been in there looking and recommended we shopped in phase eight as her materials were an expensive taste.
May 2022 by Kim Foo
Went to this shop looking for m.o.b outfit . The lady serving was very uninterested in me and my requirements and told me I had left it too late to get anything decent . Needless to sayI left without purchasing anything and will not be returning to this shop
