I don't know how Lauren got this job but she is definitely not suitable for it. Went to order coffees for my team this morning. Gave a list with 8 names and she kicked off saying she won't do it. Luckily her colleague agreed to serve us. I don't care how bad your day is, but you don't take it out on your customers. Very... read full comment
October 2023
I visited Costa coffee in Wisbech today, I arrived to order coffee for myself and my work colleagues as a treat on a Friday. I was rudely welcomed by the staff member Lauren, she was moaning at the fact I had an order for 8 coffees and stated that she would not have been doing this if she had her way. Very poor customer... read full comment
October 2023
Visited Costa today, as a treat, was served by Lauren, very disappointed by the service because I ordered more than one drink, was told initially that she couldn't do my order. When she did eventually agree to do the job she is paid to do, there was alot of door slamming and attitude, not something I would expect from someone... read full comment
