March 2025 by Ollie Covey
Disappointed with my stay at @QuyMillHotelandSpa in Cambridge, booked through @bookingcom. The room had a strong smell of sewage, making it impossible to relax. Despite reporting the issue, neither th
March 2025 by John Lee
Hotel room was not up to standard. Smelly and dirty.
March 2025 by Katie-Lynn Wright
My friends review -
Unpleasant Experience and Rude Service
Quy Mill Hotel & Spa, Cambridge
Now refusing refund £167 down the pan
Here is your updated one-star review:
We recently stayed at Quy Mill Hotel & Spa, Cambridge, and were extremely disappointed with our experience. After traveling from Manchester to Cambridge on the same day for my partner?s cancer treatment, we were hoping for a comfortable and stress-free stay.
When we arrived and entered our room, there was a strong smell of poo coming from the toilet. It was so unpleasant that we went to reception to request a room change. When a staff member came to check, he claimed he couldn?t smell anything and told us we must have "sensitive noses." He was dismissive, unhelpful, and made no effort to resolve the issue or offer an alternative.
He also mentioned that there had been problems with the toilet and shower trap in the past. Despite this, he simply flushed the toilet and said, "It seems to be flushing fine," and ran the sink, adding that the water seemed to be flowing down the pipe. This minimal inspection did nothing to address the awful smell or our concerns.
Given our circumstances, it was totally unacceptable that the only option available to us was to leave. After such a long and exhausting day, we expected better standards of cleanliness and compassion from the staff. Unfortunately, our experience fell far short, and we would not recommend staying here.
August 2023 by SusieQ2
Good food and ambience and great service. We thought it was quite expensive for a hotel restaurant so probably wouldn't book again. Ok for a special occasion.
August 2023 by davidp
Enjoyed an excellent meal in tasteful surroundings alongside an impressive waterwheel.
August 2023 by Madeline
Awful birthday lunch at this hotel - I would not return. Myself and a a mature friend were celebrating our birthdays and chose this hotel because it comes across as a select location. They placed a family with 4 noisy kids in a small room with us in an area of the restaurant. We asked to move and was told there's nowhere to go. I found a table for myself and they agreed we could move there. Customer service needs to be improved.
July 2023 by pdeseymour
Excellent food but not wide enough choice. Slightly spoiled by a noisy wedding party
June 2023 by PhillippaB
Attractive and comfortable restaurant- the mill wheel is an interesting feature. Service was attentive and food was well presented.
June 2023 by TimS
Great food, nice venue, spacious dining area. Overall a lovely meal.
June 2023 by CosserB
We had a really great time and excellent food and wine. The food is amazing, delicious and beautifully presented. Our waiter Leo was extremely good and helpful and so lovely. Can recommend the asparagus starter and the cheese. We had lamb for main and it was cooked to perfection- the cutlets were pink, not bloody and the lamb belly was just delicious. Sticky toffee pudding went down a treat with him but I could have done with more strawberries in the Eton mess- it was still lovely
June 2023 by FrankT
The restricted menu (5 starters and 5 mains) consisted of several bizarre dishes (the first being chicken stuffed with Gorgonzola). We opted for a light starter of warm bread, which when it arrived had obviously been left heating for far too long and was biscuit-like and tasteless. Our complaint was greeted brusquely ('so it's not to your taste') and though we were not charged for it nor were we offered a replacement or alternative. Nor was there an apology. We did ascertain, however, that there was a new chef on duty. The safest main course seemed the sirloin steak, which did in fact prove to be delicious, though not very refined in presentation terms. We decided not to have a dessert, for which there seemed to be no menu in any case. We ordered two glasses of red wine with the meal. Although we each chose a different wine I am pretty certain that we were given wine from the same bottle, for they tasted identical, and rather mediocre. The waiter was pleasant but very young, inexperienced and apparently untrained (he could not, for example, describe the special). The 'manager' who dealt with our complaint about the bread was polite but, I felt, dismissive of our response to the food.
May 2023 by Fenlander
Attentive but not obtrusive staff. The food was excellent, living up to 2 AA rosettes
May 2023 by DaveAsp
Waterwheel menu was very limited for vegetarians. Only a vegan option existing, which is not the same as a vegetarian option. Experience was nice, and the service was excellent, but very over priced for what it was.
May 2023 by SallyCB
The service was excellent, the ladies were attentive and very helpful when asked for their recommendations. Food was hot, very tasty and perfectly cooked - we had fish, so particularly important - and the meal was served promptly.
March 2023 by RichardP
We went for afternoon tea on Mothers' Day. On arrival we were shown to a small side room which might have been a meeting room or a small private dining room with a restricted view of the car park. It had five or six tables, and we were the third group there. The empty tables had dirty plates, cutlery and remnants of food on them which were not cleared while we were there. Not the most pleasant of spaces, and it felt totally characterless. From arrival to a pot of tea being delivered took a little over 30 minutes, and they forgot an additional drink we asked for - it was not on the bill so they must not have ordered it. The food arrived some five to ten minutes later and was not particularly generous or carefully presented; there was no explanation of what was what from the person who delivered the tiered stands to the table. The sandwiches were tasty, but the bread dry. The savoury selection had the look and texture of having been under a hot lamp for quite a while. It was poorly presented and unappetising. The hot crumpet with marmite butter was cold, rigid, and there was no marmite butter on it or brought to add to it. The sweet selection was good, but the portions were small and there was no apparent effort with the presentation. We saw no staff while we ate and honestly didn't feel like walking round to find them to ask for the missing items. We paid at the bar and left. The staff were clearly tired on what must have been a busy day, and I can't help but feeling the place had over reached to put on lunch and afternoon tea, and presumably dinner later. The experience does not suggest things would be worth going back for another time.
