March 2024 by D Prince
This place is an absolute hole. Table not cleared, floors not cleaned, staff not washed. And she had the audasity to pre ask for 9 or 10 feedback else it come through as a low score. Urmm yeahParking: Three establishments share tge car park. Park here at your own risk.
March 2024 by phil starkie
Always
February 2024 by Keith Betts
Little bit slow service. Coffee & bacon roll were good ??
February 2024 by Kirsty Hill
Slow service, the place was just generally run down and
February 2024 by Mark Krysinski
Stopped of for a quick refreshment.
February 2024 by A SR
The staff here are very friendly, helpful and professionalSecond time I've visited and food was delivered promptly with a smileIt's very
February 2024 by Ross Bygrave
Ordered gluten free brownies and drinks on Deliveroo and instead of just saying they didn?t have any they sent other random cakes not what?s asked for and not gluten free as my wife is a celiac. Management you need to Sort your staff out as if someone asks for a gluten free product and you send them something that isn?t you can make people proper ill. Use some brains and train your staff . You sell food for god sake. It?s not rocket science.
February 2024 by Neil P
Only go in here if the toilets in KFC and Burger King are both occupied or being cleaned.
January 2024 by Marek Suchodolskij
very bad stuff ,bad service ,lady with red hair ,not professional not
December 2023 by Curious61859661070
I'm only writing this because the two young staff members have worked flat out during the time I've been here....12.00 midday 20.12.23. So pleasant, calm and courteous despite a constant queue. Not their fault, everyone in agreement that they're great staff.....Costa give them a bonus for Christmas and an extra pair of hands....also call in a plumber to fix a constantly running tap in one (at least) of the loos!!!!
November 2023 by Ethan Mcguire
My visit just now! Had a chocolate cake. Cappuccino. Bacon roll. My dad had a sausage roll. Esso. Saw some friends there. Wasn't very busy! Service was with a smile ?. Just what you want!Food and drink really good! Nice and warm there!
September 2023 by Leigh Stephens
Ran out of ice by 1pm when temps were predicted to be 30 plus degrees, one wonders about the management of these
August 2023 by Deborah F
Friendly staff, good supply of drinks. Food selection can be a little limited sometimes but there is always something tasty.
July 2023 by Kjn90
First of all - I am a former Costa Coffee employee, having worked up to management in busy stores at an exciting time with the brand between 2009-2014 and remain involved with the brand now so I feel I am in a good place to give an honest review. I have visited this store regularly as I work close by and have had a consistently bad experience each time but lately it seems to be getting worse. I understand this is a franchise store and I think that the franchise owner should be brought to scrutiny on the state of this store. It?s dirty, dim due to several dead light bulbs, toilets frequently out of order, no music, no atmosphere and the staff look deflated and lacking in leadership. However, I must stress I believe this is NOT the fault of the staff themselves. I really believe they have some good people here who have been treated poorly and given no support and not being given the tools to provide the right service. I?ve never seen a manager here in over a year. The cake display and cold fridge are always at least half empty, at any given time of day. The drinks are often warm; I?ve even had americanos served warm, as this is predominantly boiling water and hot coffee it would indicate a maintenance issue with either the coffee machine or hot water boiler depending on where they pour the water from. It appears they also have an issue with bunzl ordering as they don?t always have the correct takeaway products. Honestly, it saddens me. I?d wondered if this was a ?costa? issue for a while but having moved to a new area and tried the 3 costas (2 equity and one franchise) I can safely say that this is just a Costa Coffee Eaton Socon issue. I hope that the staff read this and understand it?s not their fault and that they put some pressure on whoever is above them to get this place in order.
July 2023 by Mike D
This place seriously lacks hygiene ! Went in at 8am and all of the tables needed cleaning, there were sticky smears on windows, crumbs etc on chairs and floor, toilet was disgusting,(one of them was out of order)smelly,dirty toilet seat and soaking wet floor, only plus points were the food and drink were up to standard and the staff were friendly and polite ! C?mon Costa get yourself a cleaner ! Very grubby !
