July 2023 by Google user
Apart from an Initial delay, the appointment went very well.\\nPleasant well mannered staff.\\nNothing was too much trouble, even though I didn't need new glasses this time, I was given x2 new cases for my glasses and they were given a service and clean.\\nI would highly recommend ?\\nBryan Greenwood
February 2023 by Simon Singh
My eye test went fine but my prescription wouldn't go through. I called a week later for an update and they told me they're not going to make my glasses. I asked them to email my prescription, they didn't and finally someone posted it to me.I won't be using them again.
February 2023 by D C
Terrible service. Waited at the reception for a good 10minutes (today 20th Feb) or more and no one even acknowledged me or offered their apology for the wait,although it was clear to see that we had been waiting.Terrible.
February 2023 by Ivelina Banyalieva
Horrible customer service! Booked appointment, got confirmation and was told they don't have my booking. The Manager Tania , talking to me while, chewing her lunch, did not even move her finger to resolve the issue. Instead she said its not her problem, it's perhaps system error. Horrible !
January 2023 by Subhankar mohapatro
Extremely disappointed. They keep rescheduling my appointment and it was rescheduled two times. 5hird time when I reached little they said they can't see me. Customer service is poor
December 2022 by Gary Oakes
Nice friendly staff was seen straight away and was confident with the accuracy of the test
November 2022 by francis mulqueen
The staff were very friendly and helpful. It was my first visit and was pleased with my session. I would recommend to other people.
October 2022 by Marie Watts
Great from start to finish everyone was so friendly and professional. Thank you will definitely be going back again when I need too
October 2022 by GHOST
I like visison express. They have great frames with great prices. But the service isn't good tho. Spent way over 15 minutes waiting in the store ended up leaving because noone came to the front to speak to me. Tried calling spent 30 minutes waiting gave up as noone answered. Customer Services needs a massive improvement!
August 2022 by Adina Hamid
5 stars for vision express and excellent customer service provided by Fiza at vision express queensgate peterborough. We ended up buying 2 prescription sunglasses rather than 1 due to the help provided by her.
August 2022 by Waseem Hussain
Got seen by Brother Hamzah. Was very professional and very informative in his manner. Thank you for the excellent service to all the team.
July 2022 by Margaret Brown
I have had problems with glasses from other opticians for about 10 years. After a few minutes with the Vision Express optician the problem was solved and I have had no further issues. Very pleased indeed
June 2022 by Marius Trijonis
Very disappointed! I am a fan of oakley glasses and as some may know some models have been discontinued. I managed to find a pair that I liked in France and got it shipped over to me. When I went to vision express to get prescription lenses for my new frames the prices they presented me with sounded very expensive, plus on top of everything they impose a £60 fine on you for simply not buying glasses frames from them which I find ridiculous ?.If you sold any good stuff I wouldn't have to ship them over from France, shame on you Vision express! ?. And yes, they tell you if they break your frames they will not be held responsible, and you will STILL have to pay for the lenses?Sask Optics is the place to go ?
June 2022 by Maya Norvile
Very disappointed with customer service. I came before store closes. I think it was the reason of so poor customer service. First shop assistant said she cant help me, other made so unwelcome atmosphere, she was nicely trying to send me out of the shop. When I said I can wait and I want buy what I want, she finally served me. She finished everything before store closing time. So, couldn't understand why they didn't want serve me.
June 2022 by Dubzy
Eye test wasn?t like an eye test I have ever had before took all of 2 sets of letters to decide my sight had hardly changed. All previous eye tests were much more detailed.
