December 2023 by TJ
Visited today for the first time. I was asked for an email address for a receipt. I explained that my partner shopped there last week for a present and never got the email receipt, so I would like a paper receipt and no email. The woman behind the till told me they can't produce a paper receipt, she said they ran out of paper in the receipt printer. I told her i wanted one and for about 3-4 minutes she was telling me they can't produce a receipt. She then asked the manager right in front of me what to do, and the manager said, "Just print it." The woman then proceeded to print a receipt. I could not actually believe that I had just wasted 5 minutes of my time and the lady was just lying? I asked her why she lied about having no receipt paper, and she said that's what they are told to say.Absolutely fuming. will not shop here again - awful customer service, lying to customers' faces, and forcing people to give their email address to shop here. Disgraceful
August 2023 by Hussam Oneis
When there is sale its a real sale
June 2023 by Ross Meek
Always get my jeans from here. If they don't have them in, I can order them and will be informed once they have arrived. Good staff who are friendly and helpful.
April 2023 by David K
Nice and spacious
January 2023 by Rajesh Shah
Best quality clothing ?
April 2022 by Coral Simmons
Great local River Island store. Womens, kids and mens departments including petite range for ladies. Click and collect from this store.
April 2022 by Charlotte
Great shop if you are looking for something a bit different
March 2022 by Zenzele Gumbie
Very bad customer service. Went into the changing room and member of staff came knocking and shouting for me to get out because they had closed the changing room. The noise frightened me and l went to look for someone to speak to regarding this. Turns out it was the manager and when l told her how l felt she replied that ?that?s how she speaks and everyone knows she?s a direct person?. She also went on to say l should have known it was closed because someone was standing near the entrance. Apparently due to covid noone can go into changing rooms after 17.30pm. No attempt to apologise just kept saying noone has ever had issues with how direct she speaks. Really appauling behavior from the Manager Serpentine Green today 11/3/2022
January 2022 by MissMJH
Too much own branded stuff for my liking
December 2021 by Rob Donovan
My daughter needed something so we popped in . We got approached by Jerome and he helped us find everything we were looking for. Thank you for employing such a nice young man.
December 2021 by Maxine
Too much own branded stuff for my liking
September 2021 by Priya M
Omg their BAGS are to the Best cannot beat IT just wish they were a bit cheaper ?
August 2021 by Louise Ballantyne
Nice store, friendly staff. Clean and tidy.
July 2021 by Ali Ulugun
OK shop . Clothing is expensive but generally a better quality
July 2021 by sophie ess
Not very helpful in store and a little bit rude to be honest. Order online if you can.
