September 2025 by M Shary
Bad customer service they cannot accept cash without wages slip disappoint I never recommend metro bank sorry
July 2025 by Stuart Reynolds
Absolutely useless. My mortgage was passed on to another bank. I didn't find out until I was called by the other bank! About a mortgage I had no idea had moved to the other bank! I tried to contact Metrobank about this to confirm what had happened and was completely ignored passing my complaint onto the new bank! If you go with Metrobank you better hope you don't need to contact them!
May 2025 by Ellie
Shocking service. Used to be welcoming and helpful. I needed to change the surname on my account, man at the desk eye rolled and asked me to wait. I had my newborn with me and waited 20 mins still no one came to assist. Ended up walking out and going to Yorkshire building society around the corner. Opened a new account in less than the 20 mins I sat waiting in metro. Will be closing my account with metro and switching everything to ybs.
February 2025 by Kajithan Kumarasamy
I have payment issue with my business account for last two weeks. Payment not been credited on time. I keep calling customer service & walking to the bank several times. But they still not sorted out!!
April 2024 by Hahaha
This bank does not secure my funds in my account, the worst I have ever had
March 2024 by Ruth Fernandes
Spectacular service, very competent professionals.
All my doubts were clarified clearly and coherently.
Dan is a very competent employee.
February 2024 by shankar murugaiyan
I never seen bank for very worst customer service it?s very rude not responding properly etc?..
January 2024 by Alisa Javaid
Poor customer service
December 2023 by Scott Hammerton
Went in to close a business account on the 20th. Was told the remaining balance had been transferred to my personal account. But that the manager would need to sign to confirm closure of account, but that he was out the branch. I was told it would be dealt with when he was back and to save me waiting around I could just leave.Today I was charged again for the account putting it into overdraft. The account wasn?t closed and neither had the remaining balance been transferred!!!When I first started using Metro it was fantastic, but sadly seems to of gone downhill rapidly. Such a shame. Have taken my accounts elsewhere.
December 2023 by David Lovelock
Very helpful when you have a problem with Scammers
November 2023 by David Smith
Wasted my time today. Didn't answer the phone so had to go in to open an account. Had to go back at 3pm but that's fine. Sat down to do open account and said had to do more checks on me and would call me. I cancelled it, went in to tsb and passed the checks, account opened very satisfied. Also on way out the manger was sniggering about us. Very poor service. My dad has ccjs and got an account no issues. I haven't got any ccj or missed payments. Very bizarre way to do business.
November 2023 by Jake Murray
I've walked past here to use the ATM. It works and it's free.
October 2023 by Ronna Fu
When it initially opened, the service was first-rate. I have noticed a decline in customer service since after the pandemic. Never had to wait, and the personnel was always welcoming. These days you need to look around hoping that someone has noticed you. Having said that, I'm glad it opened when all the banks were closed. That is the only reason I use their service.
October 2023 by laurynas adomavicius
Lovely service, very fast, little to no issues. Staff members are very friendly, understanding and helpful.
September 2023 by Nathan Ollard
Very helpful service today cashing in cheques. Very helpful and attentive.
