March 2024 by Andrew Odysseos
Probably the best MB dealership in the country , I have nothing but praise for them from the sales person who sold me the vehicle to sales manager and service manager. I had issues with the vehicle which are from the manufacture of the vehicle nothing to do with the dealership. They helped me through the issues kept me mobile the whole time. Really excellent service all round definitely 5 star ? plus.
March 2024 by Amir Rahman
Disappointed is all i can say.The customer service is great when you're walking through the doors as they want you to buy a car, as soon as you've purchased a car from them, the aftercare is appalling. They clearly are aware of issue the cars that they sell have but will not make this known to you till after you purchase the car.I bought a brand new Mercedes C class from Mercedes Peterborough, Mathew is the sales person who dealt with this sale. A few days into driving the car, i noticed the app was not working, it would not update or link to the car, i raised this with Mathew as well as a number of other issues with the car... this was back in december 2023 and until now i've had little to no response from Mathew, ive also asked a number of times to provide me with contact details to someone else that can help me but i've been ignored. If i was made aware of these issues of the car before purchasing, i would not have bought it. Avoid using Mercedes of Peterborough, i wish i went with a different branch.
March 2024 by Oscar Williams
Matthew in sales was great and very accommodating.Front of house staff were very friendly also. Thanks for having us and helping make our mind up on what car to purchase!
March 2024 by Lee Gungadin
Receptionist very courteous and helpful.Went to get the mercedes me adapter fitted, made appointment, got there and was told system down.Phoning everyday, and told system.still down. Was promised to be called back when system up, its nearly a week now , still no.one has called me.Mercedes need to improve there service, as this is not the first time, i.have been left hanging about.Its a shame there is only one dealer in Peterborough.24 Feb2024. Was desperate to get a bonnet sensor as the car is triggering my alarm all night, Mercedes could not fit this until a week later and was charging £180hour labour. I bought the sensor and went to a local mechanic who fitted it in 5 min makes me feel sick, to add I am a disable person !
February 2024 by Antony Lancaster
Have recently had to use Peterborough Mercedes and all the staff have been helpful & professional especially Matt & Helen within the service team. I had an issue with my car, which effected the engine, and I needed to travel the next day. They helped me with a loan car, while mine was with them, which made a stressful time alot easier. Will continue to use Peterborough as I feel the service is first class.
February 2024 by Mark Brown
Thank you very much for all the staff at Peterborough Mercedes Benz. They made me very welcome if you need a new Mercedes. That's the place to look after you and give the sales person. And Paul, who was the sales manager?
February 2024 by David Matereke
I will NEVER ever use this dealership or even want to set my foot there. They cancelled my booking twice without the courtesy of calling me. Worst ever, I have dealt with in my life
February 2024 by Neil Ward
First class service as always.
January 2024 by Lily Williamson
Very nice and helpful to my husband
December 2023 by Lolly K
Professional and friendly.
December 2023 by John Seale
Recently bought a A class whilst being pleased with the car unfortunately the DAB radio dose not work and can?t fit me in untill middle of January needed new windshield wipers and having paid £600 for ceramic coating which is not working and made complaint via email but no reply extremely poor service especially after paying £23000 cash
December 2023 by Ruben Neto
The service/parts department need to learn some telephone manners and loose the attitude when speaking to people who are being polite and only asking simple questions. You?d think they?re working for Bugatti the way they speak to you. Few times I had to ring and they?re always rude, to be specific a guy called Alex answered, rude, wrong tone of voice, wouldn?t let me finish a sentence.
October 2023 by Steve Garner
We recently dealt with Jess Holmes for a test drive. Jess couldn't have been more professional and polite. She was helpful without being pushy. She was also extremely helpful with regard to our options for the purchase of a new vehicle. Very pleased.
October 2023 by Lukman Ali
Avoid! If you like being pushed from pillar to post, this branch is for you.Car has issues taking off at roundabouts, there is a 3/4 second delay, posing a huge safety risk to myself and other members of the community.Our E350 has always been under Mercedes Warranty and Service Plan. Took car in to get the problem looked at, first appointment; ?we can?t find anything wrong with it, show the work shop technician?. After going for a drive and showing the technician, he says; ?it must be the turbo, there is definitely an issue there?.Booked in for next appointment based on HIS comments. Car brought in, and I?m told ?you need to change the air filters, that may be causing the delay issue?. Asked if this does not work, what would you advise, they say bring it back in. Changed air filters myself, using GENUINE parts from a Mercedes dealership, still the problem persists.Today taken it again, following THEIR advice. Now they (Shane Jarvis) at the service team says it normal for there to be a delay with all E350?s. I said so after all of this time and following your branches advice, you?re telling me this safety risk is normal across all E350 models and there?s nothing you can do about it? Shane then says ?there?s a £300 gearbox adaption, but there?s no guarantee this will help?.Pure jokes, if you?ve sold customers a car with a defect, put out a recall and sort the issue. Shane really expects me to believe, people once paid 50-60k for a car with an acceleration lag like this when it first came out. Pure delusion. He also tried to force me to purchase a tyre when mine is above the legal limit. After having to be firm multiple times. He agreed to do a puncture repair that I would pay for. Just disgraceful. Does the customers voice and business not matter to this branch? Thankfully I will not be buying our next Mercedes from here, or bringing the current one in for any further work here. Honestly, avoid and go to another.
October 2023 by Raja Khan
Always very polite and accommodating! I never used to use main dealer for my car but when u consider its hassle free and any issues are resolved ASAP!P.s free coffee available at mercedes which is a bonus if u like caffeine in the morning! ?
