January 2025 by Jonathan Sammons
I visited your store on 8th Jan at 22:22 where I ordered a hot chocolate and an apple pie.
The apple pie has been sat for a while as it was barely hot and the lady called Madalena said I would get a fresh one in 5 minutes.
She delivered the new and extremely hot (too hot to eat) apple pie to me. I took one bite and found the middle was hard in the apple chunks. I explained this to Madalena who huffed then said she cooked it to the right time of 5 minutes. I understood this and gave my card for a refund. She looked at me like she didn't care about the food not being cooked properly. I explained how I was given food poisoning at the College Arms on 24th December and really didn't want to be sick again. She took the apple pie away and came back with a unhappy look saying I can't give you money back as you eat the pie. I said how will I know if it's uncooked it I don't taste it. I took one bite. She said I am not allowed to give you money back as my manager said you are it. I said ok I'll make a complaint. She said I give you money back but you ate pie. I said I ate a bite to find it not cooked. She was continuing to argue to me. I then spoke to Cristovio the shift manager and asked him why she was so rude or me. He said she told him I hate the pie and now wanted a refund but then threw the pie away. I explained what happened as above and asked what will happen as I found she needed more training on being customer focused as she was changing her views on the refund and arguing about me tasting the pie to find it not cooked yet she feels 5 minutes as directions to cook a pie was cooked. I explained that years ago when I worked in that store, a customer burnt their tongue and the company made staff write dates and time did cooked apple pies. I then asked where the time was for the pie as I saw no time. As the pies need time to cook yet to still cook on the inside to make them fully cooked throughout as fried items still cook on the inside after you take them out of the oil. He didn't know this fact. I said I feel the pie was not left long enough to start to cool and left to cook fully on the inside.
I explained how extremely hot the pie was and it should not have been given to a customer as one bite would have left someone with no skin in their mouth or tongue.
The shift manager was understanding yet I found him immature to be a manager to understand simple standards of store management and staff supervising.
He tried to do a refund but instead charged me twice and then apologised. He then refunded me 2 apple pies.
I just found this experience especially dissatisfied and unprofessional, unsafe for the heat of the apple pie, the mistake of a refund, the member of staff Madalena being grumpy, rude and unhelpful blaming me for the pie being not satisfactory and the shift manager being unable to deal with the situation at the time.
I did ask the shift manager if we can deal with this complaint now however he wanted me to email and do the online review which I am happy to do. I will also do a Google review with this exact email comment as a copy and paste.
I would like to please know how you wish to correct this vast number of issues from health safety of over heated foods to burn customers to the under cooked apple fruit inside to the unprofessional conduct of your staff towards a customer
January 2025 by Emma Aziz
It was a pleasant experience this time as the place was not so busy. I have been there on busier days and then it is a bit of a challenge.
January 2025 by Mia
Horrible the Manager was shouting swears and a guy stole food and my food was freezing Cold Wouldn?t
December 2024 by Carlos Collis
Not been here i prefer real food this place not for me. But would suit other people
December 2024 by Jackie Milner
Waited a very long time for a food and when we actually got our food it was cold and the hot drink was cold, not happy with the service.
December 2024 by nigel day
This shop gets to busy,they can't cope with the amount of customers,waiting for food over half hour, ?
December 2024 by Vladas Kaupas
They mix my milkshake with the grimace shake and it tastes so bad now
December 2024 by Neal McQuade
Dirty tables, cold food and as usual with McDonald's, the delivery drivers get priority over anyone else actually eating there.
December 2024 by Amal Mohan
Very busy time but staff was awesome?
December 2024 by Marcin Naroznik
They would have given it a moment longer
December 2024 by Anne McGinty
Our meals were all cold and my chicken burger had absolutely no tast whatsoever. Ate any of the staff aware of the risks of food not kept at the right temperature?
December 2024 by Luciane Oliveira
Dirty tables and stinky bathrooms
December 2024 by Hannah Sharp
Would not recommend this McDonald?s as me and my friend ordered and was missing a drink and fries and my friend ordered a double cheeseburger and it came as a single cheeseburger so put in a complaint and then waited half an hour for a burger then said we needed a receipt for it then waited another 20 minutes for the burger
December 2024 by Engels Boheme
Still a total disaster zone, the place is not fit for purpose, too many delivery riders, order to table not working, short asian floor woman telling me it's my fault, and also telling the app is not very good, then getting all upset.
The app doesn't work causing untold confusion when trying to order with the error code the fries were undercooked (replaced after a wait) really needs some adult management working here and probably security if you could find anyone brave enough.
December 2024 by Mohamad Slim
Worth branch ever in the entire world! In the entire history!
