August 2025 by K K
I am clearly old now that this bothers me. Not sure if it's the customers who should feel ashamed or the team members stood around chatting. The whole place was a state. I thought I had walked into my child's bedroom. If you are a customer and you don't want something, please put it back where you got it from. If you are a team member please also do something. Imagine if this is the standard in a few years ?
August 2025 by Emetas Semaska
This Matalan is so good! We?ve been looking for red socks and new P.E bag for changing my clothes which are new stuff for my new high school. And also they improved the store by moving the checkout tills to the other side near the entrance/exit door which is now a exit from the tills and the old way is now only for emergency exit whilst the fitting rooms were moved too as the old one got replaced by an extention of the Mens aisle. Best store ever! ?
August 2025 by Juliana Chiriac
Nice offers online and in the shop. Very quiet
August 2025 by LYARAT REEMA D SOUZA
When visiting the Matalan store at Maskew Avenue Peterborough
please be Aware when you are in the dressing area. As you enter the right side of first 3 dressing rooms.
The camera directly reflects in the mirror .
The manager has been useless
When my husband spoke to her calmly and people around her she said the I have explained that the camera is fixed pointing the opposite side and not the dressing rooms . The camera is a 360 dome camera.
When asked the customers won?t have proof of what she is saying as we are undressing ourselves she said I have explained and there is nothing she can do. So we decided to email and put in formal complaint but the manager was very uncooperative to give her name or ID and said we have to take word for it . And she?s not comfortable in giving her name or ID
And said it?s not her problem .
She even said she wall is high enough if it?s high enough how can we see the camera from the mirror of the dressing room with closed door .
She even said it will cost the company to remove the company .
Very pathetic behaviour, and unprofessional.
As I walked around she was actually looking at the cameras from her computer
She ended up saying my husband is Targeting her . My question is do we know her in any way or form to do that .
As its question about privacy .
When I went back in to question her words she used as I was with baby she said I am shouting at her I made her aware you have made me very upset and not said anything about how to resolve but instead said it?s not her problem . I guess it?s an easier way not to take any blame instead of any constructive solution or using words to calm the situation . Her attitude was very dismissive.
There was others people shopping who realised and said they will email about this .
Rest of the staff was fantastic.
I would like the management to take strict action . I am posting a picture?s.
August 2025 by Joanna x
Lovely and clean. Friendly and helpful staff.
August 2025 by SHOIMU
Good shop
July 2025 by Joanne Stevens
I want to matalan to return a item, Staff friendly store was clean
July 2025 by Carol Iles
Just returned items to Peterborough store and once again return was short by one item. This seems to be an ongoing problem at this store, a lady at the next till to me today was also highlighting the same problem.
Maybe some more training might help the staff who use the return system.
Unable to ring shop so had to ring customer services and they have now refunded the missed item.
June 2025 by Sam Moran
Great shop, nice variety of stock (although they seemed to be lacking in
June 2025 by Geoff Sage
On the positive side we were pleased with our purchases and the staff were very helpful. We are long standing customers over decades.
However, the 1star is for the state of the public toilets . They were unbelievably dirty and unhygienic. The site manager needs to give this immediate attention.
May 2025 by royal chand
Hi
i visited today in sore we often time shopping thare staff is lovely help full but today one eldrly lady serve me she was not good with customer
April 2025 by Janette Phipps
Brought some slipped for a Birthday present for someone else ! Sorry no pics.
March 2025 by Garry Atkinson
Clothes ok for money
March 2025 by Doreen Armstrong
Brought a dress which the tags were left on. My nearest matalan is 44 mins away. I've spent 57.48 mins in the phone to Matalan and in the end offered £10 voucher which the only way I can have it in the store is by phoning them up again when I get there to get £10 put on gift card. So all these phonecalls, inconvenience, time and stress for £10. It is insulting where us your customer service Matalan?.
March 2025 by Dom Cole
Tried to buy a Suit . The only one at my size was badly wrinkled. Then told no others available.
Why buy clothes that look like they have been dragged around. Terrible.....
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Peterborough, Cambridgeshire
