February 2024 by Alistair Chapman
We ordered fabric swatches before oredering our New York futon. Excellent communication on the phone and very short lead times. We asked if pick up was available and they gave me a slight discount ( beware, you will need an estate or similar and one box is quite heavy) Easy to assemble with clear drawings, very impressed with biuld quality of frame a fabric. would recomend you opt for the thicker mattress.
May 2021 by Yazid L
At first, I was quite skeptical in buying from Futon Sofa Beds Direct Ltd. Their website looks a bit outdated, they didn't have a lot of recent reviews and not all the reviews were great. However, they didn't fail to impress me. I phoned a couple of times to discuss a few questions I had and they picked up immediately answering my questions in-depth, of which other more popular places failed to do or took a long time. Initially I ordered fabric swatches, which came within a week. Then I ordered my futon sofa bed which came in 5 days as part of the express delivery and was free. I had no missing parts, although there were 4 screws that was too short to drill holes in the wood. This was minor, as they weren't the most essential screws to screw in and I found 4 longer ones in my toolbox which I used instead. The sofa bed is exactly what I imagined. I don't do many reviews, but I felt the need to do a review for Futon Sofa Beds Direct Ltd as some people may have the same initial skepticism as me, but honestly they were really good. Would buy from them again.
April 2021 by Simon Pardo
Ordered a replacement mattress, it turned up in 48 hours. Great product, well made but... I ordered the wrong one, my mistake. Called them up and spoken to John, he couldn't be more helpful or nicer. They are replacing the mattress in 2 days.Great advice, great service. Can't recommend highly enough.Thank you
