November 2023 by Melanie Evans
Lovely experience with Haylee Ford, she left us to browse and then answered all our questions. Been to too two other places but we knew as soon as we saw the sofa.We?ve used furniture village before for sofas and beds and always return.
November 2023 by David Johnson
Furniture village Peterborough store scores very high for customer service. What Haylee didn?t know she found out quickly and made sure we wer comfortable with every decision. Andy came through with a great deal. Coffee, cookies and great service - what?s not to like. Give them a try, you will more than likely finish up buying there.
November 2023 by Nicola R
Really poor customer service and a manager who doesn?t know what is happening.After waiting 12 weeks for our settees to be delivered I finally received a call on Friday 27/10/23 to say they were in stock and could be delivered on the following Tuesday so I paid the balance. Monday morning their delivery people call again to say ? sorry we don?t deliver to your post code, your settees need to be sent to the correct depot? No word as to when that would be so I call the store in Peterborough, no answer from that department so I leave them a message. After a couple of days and no reply in ring/no answer again so leave another message. Next day after no reply I ring to speak to the sales team, phone rang for that long before being answered that I honestly thought they had closed down! I speak to my original salesman who says he will look into it and call me back before the end of the day??.. guess what? No call!I ring the next day 03/11/23 and speak to another salesman who doesn?t know what is going on but will get the manager to call me back that afternoon, I only what to know whereabouts my settees are and when they will be delivered but that is obviously too difficult for him. My husband happened to be passing just before closing time so popped in to speak to the manager himself. Manager says ?to be honest this is the first I?ve heard of the problem? so husband says ?funny cos you are supposed to be returning my wife?s phone call this afternoon!? He offers to refund the delivery cost if we call when they have been delivered.Happily a couple of days later I get a call to arrange delivery for Friday 10/11/23, they come in the morning and everything is good. At 4pm I call to speak to the manager but he is busy with a customer and will call me back. At 5pm and no call I ring and ask to speak to him again. He comes to the phone I explain that I need a delivery refund and he says ?to be honest Mrs ? I think this is the first time I?ve spoken to you? admittedly I lose my temper and shout ?that?s because you never return my calls!? He swiftly did the refund so he could get me off the phone.It seems once they have your money any customer service is forgotten and they just don?t care. The manager either needs staff who tell him what?s going on or to actually get on and do the job he is paid for. We will never use this store again.
November 2023 by Jessica West
We popped back into Furniture Village today where we were recognised by Aaron after spending some time 6 months ago when we were first enquiring for a new bed. Aaron remembered our requirements and helped us out immediately. Very swiftly we narrowed down the options and purchased our new bed. Aaron was extremely informative, not pushy and advised us to research other establishments which we did and returned to furniture village due to the expertise given by Aaron. We can?t wait for our new bed, and thank you to Adrian for completing the sale for us.
November 2023 by Mohamed Halai
Me and my wife bought our dream bed from here. Would like to give a shout out to Stephen for having the patience with us testing the different mattresses and his guidance on what would be best for us - also give credit to Aaron too for his help. Staff were friendly and not pushy at all. Would recommend!
November 2023 by Paul Jenkins
Matt Spencer was a delight to deal with. Good advice and really put us at ease. He answered all our questions expertly. I would thoroughly recommend Furniture Village for a great experience, selling great products. 10 / 10. Thanks Matt and team.
September 2023 by Jayne Conner
Fantastic customer experience at Furniture Village. There?s no pressure sales or following you around the store (unlike some). We have been returning here for the past 15 years. Graham is a highly experienced sales consultant, guiding and advising us with his friendly, professional expertise. Great store- highly recommend
September 2023 by Peter Vaiciukas
We was served by Graham in the Peterborough store, the same chap who served us on previous occasions. He is so knowledgeable, he listens to our needs and helps guide us with our ideas. There is no pressure at all. It is clear he wants us (the customer) to be happy with our purchase and we are. We couldn't have asked for more from Graham, keep up the great work ??
September 2023 by Hannah Farry
I went into the store completely overwhelmed with no idea how I was going to pick a sofa. I am a naturally indecisive worrier, but thanks to Jamie?s brilliant advice and helping hand I was able to leave confident that I have made the right decision and excited for my new sofa to arrive! Would definitely recommend :)
July 2023 by John Chatham
Very, very poor customer care.On reporting an issue with my new sofa seats, I was told by the customer care team that this was a ?dressing issue? and as such was not covered by their guarantee.Absolute joke.How can something that has been made poorly be a dressing issue.I certainly won?t be using Furniture Village again.
July 2023 by richard wallace
We are very pleased with the service from Furniture Village in Peterborough, especially with the help and advice from Adrian Griffiths. Adrian was very helpful and left us to make a decision on our own after answering all our questions. Thank you Adrian and Furniture Village.
July 2023 by Charlie Abbotts
Today was the first time my partner and I went to furniture village. We walked in and had no idea what we were doing but intended to look at a new bed and mattress. Was instantly greeted with a smiling face from Adrian. Long story short we spent nearly 4 hours there but it didn?t seem that long because we were having so much fun!Adrian was very pleasant and comical as well as informative and passionate about getting the right bed! Not in the sense he was just trying to sell, but was very honest and transparent about comfort, quality and price. Adrian was amazing and gave us the best experience. I genuinely went in telling myself not to buy the first thing at the first store. In the end what sold it for us was Adrian as he tailored everything to our needs and honestly felt like we could have been best friends by the end of it all! Everyone in the store was lovely, we are excited for the bed and would love to go back for all of our furniture needs in the future, not only for the quality of the stunning furniture but mainly because we can?t wait to spend another 4 hours with Adrian! We hope he has the recognition he deserves because genuinely no exaggeration when I say that nothing was too much trouble.They also had coffee and cookies and made the best price plan for us! What more could you want ?
July 2023 by Emily Browne
What a lovely branch this is! We had the most warm and helpful service here on both times we visited (first from Adrian (I think?) and then from Matt). The experience was so positive in comparison to DFS (where we had just come from) and I can't emphasise enough how kind and professional the staff are here. Ultimately we ended up getting a great deal on one of their clearance sofas. When loading it into our van (after buying it) we noticed a small tear in the fabric and went back into the shop to tell Matt. The manager (whose name I've unfortunately forgotten) was also pleasure to deal with and we were offered a further (very generous!) discount off the sofa even though we'd already payed for it. They also found us a sofa upholstery company who could fix it for far less than the discount they gave us. It was overall a great experience to buy our first sofa from this branch - thanks again!
June 2023 by Christine Hall
We?ve been in today, Steve was our Sales Consultant he left us to browse until we were ready to discuss our needs. He listened & respected our choices, very friendly, professional & we felt no pressure to purchase. The rest of the sales team were also very friendly & we all enjoyed some friendly banter. A very pleasant experience, would recommend.
May 2023 by Betty OBrien
Just ordered a sofa from here and it was so easy. I did this on line and Jamie Reed was exceptional. He helped me from start to finish was not just professional and patient but in my opinion went above and beyond to help. Thank you Jamie
