February 2024 by Frank Farrington
Quick friendly service
February 2024 by isabelle hawley
The lady serving was on the phone for about 5/10 minutes before acknowledging us, she was talking about how much she hates her job and being very unprofessional the entire time. I am very dissatisfied with her customer service wont be coming back.
February 2024 by Elizabeth Cannon-Pearson
Not 5 stars as I had to wait and only one person serving. But when I was attended to , I was greeted by an efficient, friendly , cheery and helpful member of staff whose name is Dominique.Shout out to her, please!Thank you .
January 2024 by Jeanette Roberts
Easy to order and collect, customer service was very pleasant too
January 2024 by Curtis Palmer
Phoebeh in Peterborough was very helpful, even if the exchange rate was 10% vs the market, she was very polite.
December 2023 by Vera Gouveia
Very good customer service......
November 2023 by Vernan Richardson
DOMINIQUEG who works at the Queensgate shopping mall in Peterborough is very unprofessional and stupid. She doesn?t seem to understand standard English. My mum is an elderly lady and I can in to get some foreign currency exchanged into GBP and loaded onto one of their currency cards for my mum.My mum is however not literate so therefore I offered to fill in the form to get the card registered on her behalf with her being present. This silly girl decided to say to me that if it?s for my mum , she has to fill in the form on her own when I?ve explained to her. I don?t look my age and I often get questioned about proof of age so in think she and her colleague thought I was a minor. I?m nearly 30. She wasn?t helpful at all. I don?t think this job is for people who behave so unprofessional like her. In the end I had to stop the process and ask her to have her pen and form back as I thought , this was so silly and I didn?t want reasons to be upset.Don?t judge books by its cover. In future ask for the reason for filling in a form on behalf of my mum with her being present and if you think I look too young to be getting a currency card for my mum which I thought was so stupid, ask for ID. Don?t be so daft.I will never get currency exchanged at the Peterborough Queensgate branch because of this experience. Sort your life out and your customer service skills young woman.You don?t show a good impression of the currency exchange place in Peterborough.
October 2023 by Dom Glover
A wonderful, prompt and polite from the trainee Vanessa. Brought my euros today from her. She is a credit to the company. Thank you Vanessa
October 2023 by Trudy Stocker
Excellent service
September 2023 by Jade
Had amazing customer service from Dominique & Vanessa today when i purchased my Egyptian pounds. Such friendly professional staff. Made my transition so effortless. Two amazing members of staff.
September 2023 by ????? ???????
Service from Dominique was impeccable. Very friendly and helpful. A joy to be served by a lovely person.
August 2023 by Steve Bosh
Had great service and professionalism from Daawood. He talked me through all my options and the benefits of the "Buy Back Guarantee".Despite being a new member of that team, he is already showing that he is a fantastic addition!
August 2023 by lisa hamlin
Served by Dominique today. She was very polite and friendly. Knew her job very well and gave me all the information I needed. All in all, a very good experience and I will be back ?
August 2023 by Kornelija Cesleviciute
Served by the lovely Dominique who is in training. I bought back some euros and she matched the online rate for me with no issues. She is smashing it! Very big asset to the franchise! Will be coming back again before my holiday in October?
August 2023 by Abdalla Gamal
Had receieved a transfer in queensgate branch today.Daawood was very thorough, polite and helpful. The rest of the team members were nice as well. Everything was quick and organized. Would definitely recommend it. Thank you for your hard work!
