March 2024 by Gabriella Batchelor
Great Pharmacy, very kind & helpful - Do Not assume service is bad just because the doctors next door is neglecting everyone.The charisma from these people was great, very professional also ?.
February 2024 by Emma Logan
Always helpful and happy to give advice
November 2023 by DocSpartan The 3rd
Fantastic services :)
November 2023 by Margaret Desborough
Always Friendly Staff.
November 2023 by Anjuli Gray
It is terrible having to wait about 3 quarters of an hr for a prescription that had already been there for an hr previously. You have a woman on the counter that hadn?t brushed her hair and just looks at you in a rude manner, there was one with a face full of makeup at a computer the whole time and most of it looking like she was staring into space. There was one that was talking to a customer and you could clearly see it wasn?t one of her skills as all she wanted to do was walk away and then there was one that again looking into space most of the time and a sloth could definitely work quicker then all of them. I could only see one actually working, short dark hair in a pony tail wearing a white uniform and as all the others were clearly ignoring the phone she was the only one running around working as well as answering the phone all the time. All your staff except for her need training to put the customers first and actually work. The pharmacy was full of people waiting for their script yet I heard an excuse with it being manic because of covid jabs?.no you just need better staff that are willing to actually work and have proper customer service skills.
November 2023 by Magdalena Meg Garczynska
came in to get clove oil service was quick and lady behind the counter asked few questions and gave some advice - would recommend
October 2023 by Tracy Skinsley
Absolutely dreadful experience each time I go to this pharmacy. The older, brown haired woman on the front desk is rude, inpatient, abrupt and argumentative. I have witnessed her being rude to every customer while I have sat waiting for my medications. . She is clearly in the wrong job ! No people skills. No communication skills and NO manners ! If I behaved in the work place, as she does, I would have been sacked a long time ago.It's a shame as this woman let's the pharmacy down . I will be following in the footsteps of many others, and changing my pharmacy. Didn't want to give any stars, but had to give one so I could write this review.Avoid this pharmacy!!!
October 2023 by Charley Neacy
Awful customer care - waiting 45 minutes for a prescription, to then be asked by the miserable old lady at the till ?do you pay for your prescription? to which I responded ?yes, I guess so? as I never need a prescription. She asked me to check the back of the sheet to see if I fit any of the criteria to which I respond ?no I do not? she then came back with ?so you?re not on any benefits, looking myself and my young son up and down.No I?m not, I?m in full time work whilst being a young mum, thank you! Formal complaint will be made against her
October 2023 by paul marriott
worst pharmacy in peterborough avoid at all cost i was supplied wrong tablets which lead to accident, 180 patients moved so far hopefully we can tripple this in no time awfull . dont risk it go else where. wouldnt even give 1 star but have to , to post
September 2023 by Lou K
Terrible. No customer service whatsoever. The older lady that serves you in there is always so miserable and rude and the rest of the staff aren?t much better. I find it a chore to go in there because of this. I may change where I collect my prescriptions. Such a shame, Sanjay and Peter always gave such excellent service
July 2023 by Phoebe R
Originally I was unhappy with the service I had been given, after one of the pharmacists openly talked about what my prescription was and what it does in front of multiple people, well that left me quite unhappy,However the lady at the front desk, she is fantastic, beyond friendly and very nice to deal with, she remembers me by name and makes the prescription process smooth and simple, she recommended a pre payment plan which saves me money in the long run!The wait can be pretty long at times but happy to overlook this kind of thing as stuff happens sometimes that?s out of their and our control!
July 2023 by Christine Armitage
I have used the pharmacy for years & the service we as a family received fromSanjay & Peter were second to none...... when Sanjay left we continued to support the pharmacy however, unfortunately the older brown haired lady who servers is very off & dismissive - no customer serviceToday she was extremely rude?...simply asked her to check if my son?s prescription had come through from the Drs & she told me I would have to wait 40 minutes....!!!!I calmly explained that there was no problem waiting for the prescription to be made up & in fact I could come back tomorrow if it made it easier for them but that I just needed to check they had it (as there had been a delay in it coming through last week from the Drs) I was told in a very abrupt & rude way it will be still 40 minutes...& she did not have access to a computer !!!!!!So I questioned if she expected me to wait 40 minutes to find that it still hadn't come through & she said yes!!!!!Ridiculous & not acceptable!!!!Perhaps a non customer facing role might suit her more....if I'd spoken to a customer like that in my various roles I have had I'd have been sacked instantly!Other members of staff obviously can hear how she speaks to customers.....!( I left & went to the Drs surgery & the lovely kind receptionist told me straight away what I needed to know in less than 30 seconds)
July 2023 by Lucy Burston
A lovely pharmacy that I don't usually use (only visited as my usual one didn't have stock of my prescription). The receptionist was lovely and so patient - even though the place was extremely busy, and the pharmacy staff were very helpful.
May 2023 by Howard
Disappointed with the service since under new management. Never had issues before with Stephen and Sanjay and team. I have repeat prescriptions and the last two months ones were not showing on their system. They don?t even try speak to my doctors to check. I have seen how they speak to customers and they lack customer service. I am giving them one more chance and will change Pharmacists like my housemate has done and go to Tesco. On top of that the road there has more potholes than the M25.
January 2023 by Marcia Akester
Fantastic well oiled Machine now.No waiting for prescriptions when you have them as your designated pharmacy.Lovely to see a proper pharmacy procedure in place as well as been very helpful too.
