September 2023 by J J
Warm, smelly room next to ice machine that hummed all night! I thought the room was haunted! Staff said no other room available! Then Fire Alarm went off three times? with an explanation that it happens all the time!! Scary !
September 2023 by Ihsahn
My wife and I stayed here twice over the course of two consecutive weeks. We chose this hotel because the price was decent, the reviews were good and we are Hilton honors members. Our experience was mixed. First off, I will say that the beds were comfortable and the rooms largely clean. That is essentially where the good ended for us. Check-in was perfunctory at best. While there were two or three employees behind the front desk each time, we were allowed to wait for one of the employees to deal with the confused elderly people in front of us while the other employees observed with their arms basically crossed. It was not until we had stood waiting for at least ten minutes that another check-in terminal was opened and we were finally acknowledged. When we were checked in, service was clinical, bordering on unfriendly. We felt as if we were bothering the staff. The first night we spent here we were issued a room on the 4th floor. We were awakened by the sound of loudly barking dogs at approximately 9 am. This went on way too long before the owners finally left. We were unaware that dogs were allowed at the hotel at all or we?d have likely chosen another property. Now we know. We later saw a sign at the front desk stating that no dogs over 25 lbs. would be allowed. The dogs that woke us up had to be considerably larger than that, given the sound of their barking. Complimentary breakfast is served until 9:30 am, so since I was now up, I went down to grab a plate for my wife and I. This was one of the saddest breakfast offerings I had seen in any hotel. All sugar and carbohydrates. No fruits or vegetables, pre-made cheese omelettes that were so over baked they were literally black around the edges. There were four tired looking turkey sausages in another chafing dish, and some dreadful looking potatoes in another. There were bagels, muffins and toast offered, as well as waffle irons and batter, and dry cereal. There was coffee available as well as juice from a dispenser. The apple juice was empty and dispensed just water, and since I saw no attendant, I opted for cranberry juice cocktail instead. We each ate a poor quality bagel and cream cheese to tide us over until we could find a decent breakfast place nearby. Our 2nd stay we were issued a room on the 5th floor. The sliding shower doors wouldn?t stay shut and kept opening while we tried to shower. Additionally, a small shelf in the shower had clearly been broken off and ?glued? back onto the wall with caulking. The bathroom exhaust fan labored like a diesel truck, sputtering and gasping each time we turned it on. It?s worth mentioning that you cannot just connect to the internet at this property. Instead, you are prompted to sign up for service and give your credit card number. I haven?t seen this scam at other Hilton properties, but I wound up using my personal data to access the internet rather than giving personal financial information. It seemed unscrupulous to us to ask for these things from paying guests. Also, the cable tv went out several times, displaying the words ?signal lost?. There was no inclement weather during this incident. I?m sure there are worse hotels in the area, but we will probably look for another option the next time we are in the area. I don?t need a parade when I spend some money at your hotel, but it?d be nice to not be greeted with contempt and mediocre accommodations.
September 2023 by Anthony M
I won?t stay again. Was moved to 4 different rooms for various reasons. Maintenance is lacking. Many warn or broken parts. Staff was less than friendly. Management did nothing to compensate for aggravation. Won?t stay here again. Think twice before booking
August 2023 by 469rickm
We went on to visit family. It was a sudden trip and we had to Bring the dog. Service was great, everything was so clean. The dog , who usually is hard on trips, slept like a baby. The breakfast buffet was fantastic with choices for everyone, We have been this happy with a stay in years.
August 2023 by cleanfunny
The picture on the website displayed an indoor pool which all the wedding guests would have liked to use. There is no pool. The hotel met all my other expectations. If you are not interested in the hotel having a pool, this would be a good hotel with good local restaurants.
August 2023 by alexandriab562
Be aware that there is no shuttle services available even tho it is said on many different booking websites as well as the hotel?s personal website. When calling to verify, I was told they haven?t had it since 2019 and have yet to change their advertising online, anywhere to reflect it.
August 2023 by WTFHOTEL44
Do not stay here!!!!! Rooms are filthy and smell like smoke, mold and piss covered up by cleaning solution. Hilton knows this hotel is in dire need of renovation but continue to welcome guests. Your health will suffer.
August 2023 by elisasM5200QW
We chose this hotel for its price and location for a quick overnight near a wedding we were attending. Very pleased to find excellent value for our money as well. Check-in was fast and easy even though we arrived over an hour before official check-in time. Our room was perfectly clean and quiet. The bathroom was well-lit (a big plus for me, and a rare one even at high-end properties), The efficiency kitchen would be a wonderful amenity for a longer stay. The comfortable king bed did the job. What more would you want? Oh yes, a substantial and FREE breakfast! Will definitely book here when we need to be in this part of the world again.
August 2023 by PaulB34444
I planned on staying 2 nights for a short business trip and ended up staying 1/2 a night. Hotel is run down and in desperate need of a renovation. Spoke with Tanya the Assistant General Manager who was running the WHOLE hotel due to management turnover - Very unfortunate, but I understand why after seeing the condition of this hotel.
June 2023 by vrondolphin315
We stayed here in June, 2023 and I just have to say that this hotel is not as bad as other reviewers are saying. We slept well in very comfortable beds and the breakfast was fine. I don?t understand how people can complain about a FREE breakfast! It is so nice that the Hampton Inn chain offers free breakfast since hardly any other hotels do the same. And the offerings are very good. This hotel also has an adorable restaurant attached. This hotel has an excellent fitness center and a nice laundry, and is very clean. So don?t listen to the haters out there!! Thank you, Hilton, for another nice stay! :)
January 2019 by MFF114 REBORN
You can get money out at this ATM
