August 2025 by Darren Webb
Very good had everything ordered on a trolley ready for me to takeaway
August 2025 by Elevated Entropy
Extremely disappointed with Wickes, I bought some cavity wall fixings, quite expensive ones, I had been looking all over for them as no other shops had them.
A week or so later came to look at them to use them and was horrified to discover they were used and broken, only 5 of the 6 fittings were even present in the pack and 4 of those were heavily damaged beyond use.
Obviously now annoyed about this inconvenience, I went in to the store to ask for them to replace the broken items with new ones. I was not able to locate the receipt, but I had proof I had made a purchase there a week prior, which is in accordance with my rights to expect a replacement for faulty items.
I was met with one of the worst displays of customer service I have experienced. I showed him the damaged items and asked for a replacement. I was told that without the receipt he could not do anything. No apology, no offer to help in any way, basically accused me of trying to pull some kind of scam, like I chose to randomly bring a pack of specialist fixings to the only place that sells them for some reason, trust me I had better things to be doing with my time.
Needless to say I was incensed by this behaviour and I lost my temper. I went to the aisle and located a new pack of the fixings and inspected them at the counter and began to walk out the shop leaving behind the broken fixings, fair exchange given the inconvenience I was put through.
The manager threatened to call the police on me, accused me of stealing. I had to take my broken fixings back and leave.
Rarely have I encountered such awful service. To be sold used broken items, and then accused of lying and stealing to add insult to injury was too much.
I will never purchase anything from Wickes ever again.
August 2025 by Louise Cunningham
My husband went to the store the other day and picked up a packet of corfix wall fixings from the shelf and paid for them. He came to open the packet today to use them only to find that the packet had already been opened and the wall fixings had already been used but not properly and all the fixings were damaged. He went back to the store today but was told that there's nothing they can do as he didn't have the receipt ????. Very bad customer service, wickes staff should be checking returned products to make sure they are in a saleable condition before they put them back on the shelf. Bad customer service and we won't be shopping at Wickes again ?
August 2025 by Lawrence Becko
The music they play here is intolerable.
August 2025 by Mike Phillips
The product is fine and staff helpful BUT can someone clear up the mountain of rubbish in the vehicle park! Created a very poor image of the company?
July 2025 by David Toye
Very friendly staff
July 2025 by Jonathan Wells
Friendly and helpful member of staff brought out 4 breeze blocks to collection point 1.
Had the impression they were happy to do it and it wasn't a chore, definitely a better experience than previous one.
June 2025 by Michael Wenn
I went in to purchase some one coat render. I was greeted as I went in. Found what I needed and was greeted by the same Happy staff members at the till, Alex and Richard. They were friendly and very approachable. An experience you don't get at other shops of this type. I'll spend more of my money there because of this.
May 2025 by Paradise Lost
It was ok, didn't have what I needed although they did have at Peterborough!
I wasn't prepared to go all that way just to get what I needed so I went to B&Q and they had what I wanted.
Wickes loss
April 2025 by TJ BuddhaXG
Value for money, excellent selection of building materials and tools for all trades
April 2025 by Skip
Brilliant had what I needed unlike a major retailer up the road thanks
April 2025 by Fresh Look ?Fresh Look Decorators? Decorators
Large wicks with lots in stock
April 2025 by tommy tomek
The staff is always super helpful and knowledgeable
March 2025 by P Farr
I had an absolutely terrible experience buying a kitchen from Wickes. I paid for both the kitchen and installation, only to be met with the most unprofessional team imaginable. They showed zero care or consideration, starting with the fact that they didn?t even bother to cover my brand new flooring, which I had installed just a day before. When I asked about it, their response was beyond ridiculous?they suggested using cardboard from the packaging instead of proper protective mats!
By the time they finished, my floor was scratched, and they had completely botched the installation. Two cabinet doors were fitted so poorly that they wouldn?t even open properly, along with several other issues. Despite my constant complaints, five weeks passed, and no one came to fix their mistakes. When I finally told them I would hire someone else to do the job properly, they insisted I sign a completion letter and they would "review" my invoice. As soon as I did, they outright refused to reimburse me and claimed I had voided my guarantee by hiring a third party.
Wickes? service has gone completely downhill in the last few years. Their customer care is non-existent, and their installers are careless. Save yourself the frustration?avoid them at all costs!
March 2025 by P Murray
Incredibly helpful staff who are more than happy to retrieve pallets from higher shelves, even if it?s a tedious task :)
