March 2024 by Alex Morgan
Awful place. Went in needing to make an appointment for a nurse to take a blood sample, but the dragon on reception was only interested in interrogating me why I needed to see a dr from another surgery and that they had to know what this dr was doing. I am registered as a patient at this Ramsey surgery. She couldn't grasp that it was a referral from this surgery. Her manner was obstructive uncooperative and rude. She then left me standing at reception where she disappeared out the back for quite some time then came back with another woman who was supposedly a supervisor equally obstructive and rude in manner. She was adamant that they were being helpful. No they weren't. They were unfriendly obstructive and frankly rude and not how you expect people working in the care service should behave. They refused to give me an appointment. They told me to leave. I cannot recommend this surgery. Their customer service skills dealing with people who are merely seeking to arrange appointments are appalling.. I wish I could give zero stars as giving them one is misleading. They do not even deserve one star!
December 2023 by Mariia Kolomiichenko
Always happy to attend. Friendly receptionist, nurse and lovely Dr Rebecca Schofield. Thank you for your work.
October 2023 by Charlotte Robson
Quite frankly the worst doctors surgery I've ever encountered. These doctors don't care at all. Dr Izibeya Otobo shouldn't be able to practice, he's the most vile person I've ever had the displeasure of speaking to. Patronising, condescending and rude. He needs to be reported.
October 2023 by James Moore
uselessfriendly, but useless
September 2023 by Edina Balogh
Not happy at all about the handling of my daughter?s mental health issues. There seems to be not much understanding of these problems amongst staff. I also booked an appointment on Monday for her for Friday at 9am we are still waiting it is 10.12am everyone has been seen and gone. When I asked the receptionist she said there was a delay and we will be next that was at 9.45. How could it been a delay when everyone was seen before us even people came much later????
September 2023 by zoe husband
if i could give 0 stars i would i've been very polite and understanding to them on the phone but even telling them my family history and how many of my family members had various cancers they keep brushing my concerns off and won't listen to them they keep me waiting for weeks in pure agony and when i try to bring up what's going on they don't listen say they can't do anything or find some other reason just to rush me out of the office and it's a constant nightmare just trying to be seen and they keep saying my issues are just related to my body changing or it's a hormonal issue when i know it's not but they won't look further into it they want to do as little tests as possible and they very rarely refer you to get proper tests done i have been fighting with them constantly to get scans and other tests done that they keep refusing i am now starting to consider moving to another surgery
September 2023 by Luke Stark
Went in for shoulder surgery, and 6 months down the line still not able to move my shoulder, the procedure has made it worse very bad here, do not recommend this clinic atall
June 2023 by chloe louise
The help I get is always good. But whenever I call even after 8am all I get is call failed. Every single time.
June 2023 by Chris W. Scott
They are brilliant to me and my wife, all you negative posters ? maybe, just maybe it?s you. Reading your comments and assessing your tone, I?d hang up too. Try being polite and patient ? if you can!
May 2023 by Charis Remzi
As with most GP surgeries everyone will have different and subjective experiences with theirs. Fortunately I generally have very positive experiences with Ramsey Health Centre. They are usually able to accommodate short notice appointments and most of the staff I have dealt with have been kind and caring.
April 2023 by vicky henegan
If I could write them, no stars, I would doGiven false information several times, most of the people working at Ramsey healthcare are rude and arrogant and they hang up. The phone also can never get an appointment and always dismissed, even if something is wrong
December 2022 by Kevin Moore
Poor service on dispensing of medication. Cannot get what I need as my illness does not conform to their way of thinking.
November 2022 by Leena Mehta
Very helpful and polite staff.
November 2022 by Johnny Bloodshoes
It's been getting harder and harder to collect your medication and this week I've been on the phone for 45 mins and no one's answered. Which means I won't get them until next week..I'm meant to have a blood test every three months and nothing now for other 9 months.I received a better service when we was in Lockdown. Not sure what's happened but everyone I talk to has the same experience...
November 2022 by Stephen Hands
Another month of incorrect prescriptions forwarded to local pharmacy. Tried calling to get it sorted as am a diabetic and they had somehow placed hyperdermic needles upon the repeat prescription (which I never requested, as only ever request what I need), however they missed off all of my insulin!!! Tried calling, waited, waited, you know the story, no answer. Finally got through only to be told they were closed (17.00). Was told to call back tomorrow!!! Asked why they were closed and was informed it's been advertised for ages as they have training, sorry for not knowing. Checked their website, yep you guessed it, nothing on there that states closures due to training. Am quite gobsmacked that they tell you basically it's tough call back tomorrow, even though I am insulin dependent, and was they who mis-managed my prescription. I have never had any issues with any practices before moving recently to the area, and am quite shocked, they got my prescription wrong last month, but managed ok...this time though nuffs enough...CQC will be contacted.
