January 2024 by Dave Pearce
Nothing wrong with the place but is not what you expect. It?s not lying it is an outlet (ie shop) at their factory. But factory outlet makes you think savings and real discounts ?. most of the stuff was ?buy 2 save 10%? they had some stuff that looked good (refurbished velvitisors) but then you realised their in store vip club price is only a little more. In my opinion not worth going too unless you specifically want some chocolate from them and are in the area for something else.
December 2023 by Nikko J
Great factory outlet shop, but very small. They have a full inventory with a very friendly staff.Kid-friendliness: Having 3 kids in tow to pickup some Christmas gifts for Mum, may have been my mistake. But the staff were absolute champs about it and we got what we needed and were happy about it.
December 2023 by GHOST
Best chocolate shop in the world! It looks amazing inside, the staff are extremely helpful and friendly. And the chocolate is just the best ?
December 2023 by S G S (S)
Limited range as you might expect in a factory outlet. Shame they have sold to a mass production chocolate manufacturer.
December 2023 by tom perrott
Make sure you don't get too carried away, good little shop with some nice
November 2023 by Sarah Lowe
Very small no cafe but the prices were
November 2023 by Gill Hughes
Great mix and match selection. The service was great, too.
October 2023 by Sue Reeves
Full of refurbished velvetisers, and hot chocolate sachets. Not many offers at all, thought this was supposed to be an outlet!
October 2023 by Lynn Doxey
This is NOT a factory outlet. All the items are full price with a cafe on site. Not worth stopping off as it is misleading to call it an outlet!
September 2023 by Stephen Curry
Used to have loads of discounts - just like a proper factory shop. Not any more
September 2023 by MachineDDW
I came to purchase a gift to say thank you, and was a bit unsure of what to buy. The team member Molly was absolutely fantastic in talking me through all the different chocolate collections and further options, as well as recommending pairings for the boxes I bought. It was a pleasure shopping at Hotel Chocolat in Cambridge and Molly did them credit.
August 2023 by Jennie Phillpot
Admittedly I hadn?t been for over a year but I am not quite sure how this can be called a factory outlet anymore. We called in on the way home and there are no discounts compared to what there used to be and it was all full priced like you pay in store. Maybe 3 lines were discounted. I will not be visiting again
August 2023 by Alan Smith
Drove 20minutes to the 'outlet' this morning to find the prices are the RRP prices, in fact can be bought cheaper elsewhere !!It's NOT an outlet it's a rip off, the only discounts are in multi buys.The staff said they had this complaint often, and would pass it on for all the good that will do.I will never shop there again and will look for alternative brands in future.
July 2023 by Cheryl Scarborough
Lovely staff and a great place to have a pit stop! Managed to pick up some teacher gifts today! Thank you for a warm welcome today.
July 2023 by Ryan I
Very helpful and great deals/discounts
