August 2025 by Sarah Carless
Amazing service, from walking towards the door, to exiting. Door opened for both!
Mark (or Michael?) was faultless. He was welcoming, confident, friendly, helpful, positive. I wish everyone who served me was as good.
Food, decor and toilets all good too. Toilets on ground floor.
Thank you for making our visit so comfortable.
August 2025 by Naomi
Fantastic service from the manager, very refreshing! Lovely meal and atmosphere too, highly recommend!
August 2025 by s p
Slow service,food was as expected.
July 2025 by Rick Pridmore
Poor dry food on delivery, also an item missing. When complained, they passed off complete responsibility to deliveroo, where they should be blaming chef(s), not delivery firm , which have got bad reviews anyway so why use them? Not even offered a fresh replacement or even missing item. Manager or whoever it was I spoke to apologised but advised I go through a laborious process of contacting deliveroo for refund which is a challenge and a half, she didn't know any contact details and looking at deliveroo site, all 1 star and nobody has had success in getting refund. Spent alot of money for low quality dried up food, not all there and zero help from customer service. Why blame deliveroo for poor cooking in the kitchen unless they're chefs now too?
June 2025 by Oliver Hutchinson
Many thanks to all the staff who found my wallet and held it behind the till! Absolute life savers. All the cash was still in there and im so grateful it was recovered!
June 2025 by M T
Yet again no bone in chicken!!!
This is such a common occurrence at this Nando?s!!!!!!! How can u run out of chicken? Someone?s clearly not doing their job properly, either ordering or cooking !!!!!!!!!
And not told when greeted at the door, u have to find out when trying to order!!
June 2025 by carole james
Everything felt sticky. Like it needed a good scrub. But it was clean, it needed a refurbishment and update. Couldn?t see the chicken being cooked. There wasn?t enough room in the table and the layout is dated. But the staff were terrific, polite and helpful.
June 2025 by Jess Bai
It was a normal Thursday afternoon when I was craving sweet potato wedges, so we went to Nando?s Ely as usual. We queued at the front of three couples. It was only 5ish, and the restaurant was about half full. We greeted the staff with a smile, and he showed us to a small two-seater table tucked in a corner near the kitchen. Fair enough, we thought ? perhaps it would get busy soon.
But then we noticed something odd. The two couples who queued behind us, followed by a single man, and then another couple, were all seated at spacious round tables or four-seaters with soft sofas. Feeling uncomfortable, we asked the chubby guy with curly hair why we were the only customers seated at a cramped table. He simply replied, ?There?s no reason.?
No explanation. No apology. No ?Would you like to move to another table?? ? just ? There is no reason. Except, perhaps, that we happen to be Asian, and he happens to be a racist.
We left feeling really hurt.
May 2025 by Jeyms Aguilera
Horrendous experience at Nando?s Ely Leisure. Was wrongly told Fully Loaded Fries were unavailable, even though my friend ordered them moments prior. When I questioned it after having to spend more, the manager told me ?your food?s already at the table so there?s nothing we can do.? My friend then found a hair in her food. The chips were lukewarm, dry, and the worst Nando?s food we?ve ever had. Customer services have been no help whatsoever - denying what actually happened and offering no meaningful apology or goodwill gesture. Only saving grace was the lovely Genie-Ray, who deserves better than working in a place like this. Avoid.
May 2025 by Jason Murfitt
Very good service, very good food, all round enjoyable experience. Definitely recommend and would visit again.
May 2025 by Meenal Bansal
Amazing
April 2025 by Prairie Dawn
Great chicken ceaser salad. Clean w lots of room
April 2025 by Ruu MAN
As like any other nandos around, with good food and good service.
March 2025 by David Cooper
The food was ok, the service was pretty lacking, and the atmosphere was poor. I don't understand why people get so hyped about Nando's.
March 2025 by toby griffin
chicken gooooooddddd
