July 2025 by Dan Cooper
Nathan in this branch is an absolute star. Always really helpful. Give this man a promotion.
April 2025 by Anna Krasowska
Terrible service, cashier had to use calculator to check is 10x100 a thousand? I thought nothing will surprise me but there we are ?
May 2024 by Rianne Farrow
Went into the Ely branch this afternoon to deposit cash. It was the worst experience I?ve ever had. The lady on the reception may have had a bad day but a bit of friendly customer service would have been nice! As soon as I left I felt like I?d just been belittled, judged and felt embarrassed. It?s not illegal to put my hard-earned money into my bank account so please don?t make me feel like I?m a criminal for doing so.
I?m not someone who complains a lot but this was so uncalled for, especially when it was busy and everyone could hear the whole conversation.
May 2024 by Kindra Faulks
Been trying to pay in a cheque for over a month but the opening times makes it nigh on impossible for anyone who works.
February 2024 by Jason Vince
Very helpful really helped me in the past weeks
February 2024 by Mark Seymour
Very helpful
November 2023 by Bruce Austin
Great service and so friendly
October 2023 by Richard Ayres
Super helpful staff; typically there's two cashiers and an enquiries desk for more complicated transactions.Open on Saturday morning.Very pleased to have this Lloyds branch in the center of Ely
August 2023 by Rebecca Cowling
Great staff, always helpful. Car park at the rear which is really helpful when needed to bank quickly in working hours. I switched my current account to Lloyd's as I was banking for business and never had an issue.
October 2022 by David Hall
It's where I put my money in.
August 2022 by David Burnett-Hall
Several steps up to front door with a rail to hold on to. Wheelchair entrance round the corner. Bank staff helpful for simple jobs like paying in. But Bank HQ policy is that anything complicated must be done online. Unreasonable to expect an 80+ customer to supply a scanned copy of their signature!
July 2022 by REBECCA BARTON
Unable to access branch as rear car park too full to gain access to disabled ramp entrance. Will use St Ives in future, much more DDA friendly.
May 2022 by Avril Hayter Smith
Yesterday I called at the branch and had an awful lot of loose change following a jumble sale for the upkeep of Lt. Downham Cemetery.I was served by Stephanie and she was most helpful and obliging.Please thank her for me.
April 2019 by Christian C
Beautiful building, but clearly understaffed.
Unreasonably bad opening hours and long queues on weekends.
The staff that are available are very friendly. But they need more, and at more accessable times.
November 2018 by Martin Jung
Terrible service. They only have two tills which is not enough, yet whilst you are waiting in the queue staff will walk around and ask if they can help you, which in most cases they can't and you end up continuing to queue. I have queued twice today and didn't get served on either occasion due to having to wait for an excessive period of time. The tills are supposed to be for cashiers yet people seem to use them for general queries which extends the waiting time.
