March 2024 by Jaz Jatana
I would strictly avoid becoming a member here. I had been a member for a number of years. Firstly, I cancelled my membership with them and they took two payments for two consecutive months even though I had cancelled my membership. Instead of returning the funds they persisted to take another month and referred myself to a debt collection agency. £311.05 out of pocket due to the unprofessionalism of this establishment and very poor management. Secondly, the gym, changing room and most facilities are very dirty and grubby. Thirdly, the sauna, steam room and swimming pool are out of order majority of the time. Feel free to check other reviews reiterating the same exact points I have made. If you are looking for a gym in Ely, I would suggest The Hive Leisure Centre.
January 2024 by Nad D
What a shame the only gym with a sauna in Ely is this dated?! Grubby old machines. You guys need a refurb asap! With a bit love, this could be a great gym. Please take into consideration the feedback you are getting.
January 2024 by Nik D
What a shame the only gym with a sauna in Ely is this dated?! Grubby old machines. You guys need a refurb asap! With a bit love, this could be a great gym. Please take into consideration the feedback you are getting.
May 2023 by Chris Willin
If you are looking for 1) rude reception staff more interested in speaking to their friends or on their mobiles, 2) rules not being enforced, 3) Facilities in need of serious maintenance work, 4) open area changing facilities with no cubicles other than showers, 5) dangerous waterlogged stairs leading to and from the pool area, 6) vaping and antisocial behaviour in the changing rooms, and 7) people facetiming in the pool area then this can all be yours for the recently increased cost of £40 a month. Stay well clear!*UPDATE* In response to the reply on here, my partner did let you know, and got told that a team meeting was held about it that day yet that same evening it was the same issues as always. Aa for not being the usual opinion, you have reviews dating back seven months about rude staff on reception. Clearly nothing changes.
March 2023 by George D
It would be better if everything worked. But it has a sauna most of the time so 3 stars as that really what I go for.
March 2023 by deborha ibbotson
Disappointed. Got a 7 day free trial with a friend. On initial appointment we were not expected. Receptionist was rude and unhelpful. Completed personal medical info at reception. No privacy offered. Lucky Sam (gym) was free showed us around gym. She was very good. Found gym dirty apart from most touch points. Customers provided with cleaner. Changing rooms not clean, shower doors didn't lock. Unable to use lockers as required own ! Padlock. No towels provided. Had to use friends.Unable to access any classes as pre booked by regulars. Receptionist didnt offer to put us on reserve. I do feel the customer service experience was lacking and staff need retraining. Wasn't motivated at all went 3 days out of 7, as the reception was unfriendly. No follow-up with staff to see how we were getting on. Suffice to say I will not be back and do not recommend.had to use friends. Jacuzzi not good temperature and rail was wobbly getting in. Suffice to say not impressed will not be back.
March 2023 by Karen Cocksedge
Got a week free, came twice but won?t be back. Sam was lovely and gave a good tour of the gym which was reasonably clean and was knowledgeable about exercise to suggest with my knee injury.The changing rooms and the stairs to the pool were grubby, no locks worked on the 3 showers I tried. The pool was ok but the jacuzzi made my legs itch presumably with the chemicals in it.Other customers were friendly and answered questions that weren?t answered by staff when we came in.The receptionist rolled her eyes at a question and was totally rude, after 2 days I said to my friend that I might go Friday if I knew it was the normal jovial receptionists day off but otherwise I didn?t feel like dealing with her scowl
March 2023 by Lucy Hillier
Great pool and jacuzzi with steam and sauna room, good gym space with plenty of cardio equipment. LOVE the classes, circuits on thurs and TREX on Mon and Fri are personal favs but really enjoy all the ones I've tried. Lovely staff, offer 1:1s if you aren't confident and great with advice on technique and motivation. Such a non-judge environment it feels very comfortable for workouts and trying new things. Friendly, fun and challenging!!! 100% recommend ! ?
March 2023 by sarah Sellars
Great gym and very talented and friendly team. There?s a wide range of equipment and classes for all abilities. I particularly enjoy my weekly personal training sessions.
January 2023 by James Parker
Good place to workout and friendly staff.
December 2022 by Jenny Dizzy Stone
fabulous place friendly caring people.. Ely?s best kept secret!!
September 2022 by Jay Ray
Walk in I expect a business would like to promote the company and make a effortThe women at the desk was so unhelpful I have been in gyms for over 20 yearsI ask to use their services , no unless I joinI would like to try your gym before committing to a whole month !How about paying for a single session before joining ?No not allowed !Look at the website her reply was lazy and rude !!!!I feel that it could be a good gymJust a shame the Member of staff was so un helpfulI would recommend A staff training course to promote on how to treat potential customers
August 2022 by Robin Jackson
Great gym and staff are amazing.
July 2022 by Allan Drew
It?s a warm welcoming gymnasium, I?m only a newbie to the gym, enjoying it so far, friendly helpful trainers, you don?t get kids as such it?s a 16+ gym
June 2022 by Sam Bean
Great ! Superfriendly staff. No screaming kids. Gym, sauna , jacuzzi and swimming pool.
