December 2023 by jaideep Aggarwal
The staff are so rude let alone see a smile . They look at you as if your total muck .Great shop it's not the brand . It's just cambridge retail . Nil stars
October 2023 by jo thomas
Wow went yesterday. OK it was busy but the staff came across really off hand even superior... Having queued for ten minutes plus when we got to the front the cashier wandered off without any acknowledgement went to talk to someone then wandered away from the till completely. She came back a little later just as we were trying to negotiate with other customers to be able to get served at the other till instead.. and didn't even acknowledge that we had been left there.
September 2023 by A A
When I visited the Cambridge branch today, I was helped by the wonderful young lady called Roberta. She was very helpful and attentive. One of the best in store customer experiences I have had in any high street. 5*??
August 2023 by tracey jones
I was on holiday here and I came in picked a couple of things went to pay there was 2 on tills but the one lady was helping customer with a problem then the man on the other till just walked away the queue was getting bigger then suddenly a lady came over to the tills her customer service was shocking she never apologized to anyone for the wait I shop in Zara back home have never had this problem before
August 2023 by Matthew Simper
All changing rooms are closed one hour before the shop shuts. So, if like me you wanted to quickly try some trousers on before you spent the (not inconsiderable) money on them . . . well, you cant.I was also told that I wasn't allowed to try them on, on the shop floor, but was informed that I have 28 days to return them. Great!So, if you don't want to gamble on your purchase, or run the risk of a exposing your yourself to your fellow customers, be sure to arrive at least one hour before the shop closes. And bring a book - the queues are huge. Or, do as I did and take your custom elsewhere.
August 2023 by Andrew Mortimer
What truly dreadful customer service. Every time I go in with my wife is the same 30 minutes for her to try some things on at least 30 more to pay. Staff all seem to be wandering round with little purpose while the queues get longer and longer . Just 1 guy on the till who despite looking very glamourous also looked dead inside with no sense of urgency , manners or eye contact . Various other staff behind the til but no-one thought about reducing the queue down . Normally I don't bother writing reviews but do so in the vague hope someone in head office will go and see for themselves how the customers in this shop are at best treated as an inconvenience.
August 2023 by Jonathan Sparrow
Not sure if it was just because they were holding a sale but the place was a shambles, incredibly long lines for the changing rooms and tills. Generally under staffed.
July 2023 by Liam Tidey
Merchandise not bad.. smile from the retails assistants would be nice though. Overall not a great experience back is killing me.
July 2023 by Daniel Robertson
Such slow service, only one person on shop floor for tills and changing room on a Saturday afternoon. Check out queue was 30 mins. Just buy online.
July 2023 by Sara Bland
It was a mess, used to be good but they have gone downhill I?m afraid.
July 2023 by Sue Keogh
Every time I go in this place I give up due to the size of the queue but today I thought I'd do it anyway. An hour! First in the queue for the changing rooms and then for the till. And not even a smile at the end of it ?
June 2023 by Neus Montero
Always mess everywhere. Recomend to go there to check out the fabrics and buy what you like online.
June 2023 by Ed Williamson
Partner queued for half an hour for a changing room then 40 minutes to pay. There's only 2 tills on the ground floor which is crazy for a store of this size and popularity. Such a waste of our time.
June 2023 by Neil Sewell
Looks like a jumble sale inside, only 1 cashier was in the queue for 20mins there were other staff but they didn?t open up any other tills. Shocking, won?t be shopping there anymore, disgusting customer service!
June 2023 by Denise Pawelski R Ratc
The worst fitting room ever.The fitting room was supposed to open at 11:00 am , but 11:05 am, there is a queue waiting and the unfriendly lady who works at fitting room is just ignoring everyone.