December 2022 by Josh Hogben
Ok so my review mirrors Sim Butler's review below.The colleague "Fizzah" started off nice enough, helped me get the perfumes I asked for. However things then became a bit odd at the till checkout process, I was informed I could save 20% off my purchase today, normally this would require a fee for a membership to access the discount. However as I was spending more than £75 (significantly more I might add) I wouldn't need to pay anything & she would be able to apply the discount to this sale. Upon paying I wasn't given a receipt I was told a receipt would be emailed. It was ... Along with confirmation of a £15 payment and sign up to an annual recurring membership at £15 a year. Not once was I informed I was signing up to anything or that I was being charged £15 to access this discount, that was being promised for free due to spending over the £75 threshold.Upon realising this I returned to question the same colleague who was immediately stern, disinterested and vocal, challenging my points, not accepting that she misled me, as that was how she was "trained" . This was all that was repeated over and over to me by "Fizzah" who also informed me that she has worked there for 2 years & never ever had a customer come back such as myself to challenge this mysterious £15 payment or being signed up to an annual recurring bill without being told about it!!This is ludicrous and clearly A lie , as the review below from Sim Butler explains exactly the same thing has happened to them. I will be taking this further , with both the Fragrance shop whom I have already emailed, as well as the centre management , as this is pure daylight robber. Taking money from customers that you are not informing them you are charging them , all whilst signing them up to be charged that annually.I will be seeking legal action should this not be resolved in a timely manner. Take hede people, don't accept this "Free discount" for giving up an email so willingly. You will also be secretly charged a £15 fee that is disguised amongst the discount on your product. I will also be contacting trading standards on this matter .
