March 2024 by philip crowhurst
Didn?t catch the lady?s name but she was class. Hope she remembers me from the boots. Honestly she was just lovely, genuine and wanted to help me find the right product. Absolute credit to the team. Thank you unknown lady.
March 2024 by Alan Stebbings
Served this afternnon by Harry Really helpful,patient and knowledgable
February 2024 by nick carter
I met Scarlet who works in Cambs DM store today. What a charming and helpful assistant. She made every effort to helpMe find the boots I was looking for having forgotten the name myself! I wish her the best in life and know her dedication and enthusiasm will take her far. Well done Scarlet
February 2024 by Alex Paterson
Staff were very helpful in store. Unfortunately the size I wanted in the style I wanted wasn't in stock so it was ordered via the warehouse in Raunds. When the shoes arrived one of them had deep scuffs and several gouges in the leather that were deep enough to expose the lighter leather underneath. I now have to go through the hassle of returning them and getting a refund (no option to return them and have an undamaged pair sent as a replacement).
January 2024 by Jane Francolino
Excellent staff, lady who served us was so polite and helpful.
December 2023 by Bruce Daniels
What can you say about this legendary footwear, great place to shop.Dec23 - really liking the new store in the Grand Arcade. Lots of space and even better selection of the best in boots.
December 2023 by Adam Govani
Excellent customer service from U.B who is a great asset to the store.
November 2023 by Samuel Douglas
I only popped in to try some of the boots to get an idea of the right size, as I was going to buy them online via Klarna. Tom was brilliantly patient and helpful in finding the right boot and fit for me, so thank you ?
November 2023 by Carlito Rasay
The staff are very attentive, friendly and very helpful. The shop itself is very well organized and laid out well.
October 2023 by Kate Gee-Finch
I left London Carnaby Street store a little disappointed with the fit of a shoe. Sales reps added insoles, heel grips and more to assure me it would be fine, and I felt like they were pushing for a sale.I popped to Cambridge for a second go !The store was busy, but sales rep U.B was amazing. She guided me through as I tried about eight different styles until we found the perfect fit! She was chatty, knowledgeable and helpful- a credit to the store!Feedback for Doc Martens- add padding to your shoes like you have in some of the vegan ones- it offers comfort that some of the shoes don?t have. And half sizes might go a long way for a lot of customers :)KateXx
October 2023 by Michael Rubin
Had amazing customer service. We came in last minute and U.B. helped us. She explained exactly what I needed and got me the shoes I needed right before I had to return to the states. I felt super happy to have the team there help me out.
October 2023 by lorraine Clark
Tom you're a legend thankyou for your help and fabulous customer service. Made my birthday very special x
July 2023 by cécile martins
I came to the shop today and was welcomed and assisted by a lovely young lady named Maisie. Excellent customer service, super welcoming and did not make me feel pressured on the spot. She gave me great advices and I came back later in the day to buy the shoes. The other members of staff that were there later on were really lovely as well !Thank you
July 2023 by Lucy Korzeniowska
Excellent customer service, staff are friendly, attentive, and super helpful. I?d been deliberating over some sandals for ages and had ordered online but couldn?t quite find the right style for me - I went in to store this week and finally managed to find the perfect ones, with the help of UB and Jack. They helped me pick out the right ones and gave me great advice on care too. I left super happy with my purchases, and with the fantastic service; will definitely be back
July 2023 by Louise Grover
good atmosphere of a shop and helpful people, special shoutout to Mason, he had a really nice attitude, good knowledge on what would be best for upkeep for my shoes and good style advice to help with my indecisiveness!! really appreciated!! recommend?
