September 2021 by Paul J
It was 8pm and my wife had sent me off to Tesco with a list of stuff I had no idea about where to look (apart from the blueberries). So, I disturbed a member of staff with a colleague who were on a computer. I asked where I could find one item. He stopped what he was doing and took me to where it should be. Empty shelf. He checked his hand held device and dutifully went to the storeroom. Unfortunately, they were out of stock despite the hand held saying they had some. I trundled off searching for the last item. Failed. Nabbed him again - straight to it. Top service. In fact, as I wandered off to pay, he saw me and asked if I needed any more assistance. First class - his name was Jordan. I hope his manager sees this and thanks him again for me.
February 2020 by gharrison2015
Terrible female staff. Very rude to customer. Thought chatting to her friend about Instagram was more important then serving her customers. My hands were full, I asked her to put my coffee down so I could pick it up, she stood there holding it. As a manager myself, I strongly feel this female needs more training in hospitality and customer service. I would not recommend being serviced by this individual. Please look in to your staffing, very intimidating and very rude.
January 2020 by 327marianf
We go early on a Thursday morning for our weekly shop and my husband loves to buy a newspaper and then go for a coffee and have a pan du raisin. Catches me up on time to help pop the shopping on the conveyer belt and pack it. Perfect. This way I can shop in peace and enjoy the extra help when needed. A win situation all round.
December 2019 by gkw09
Ordered the main full English breakfast option - of the vegetarian variety - and it was served quickly. The lady taking my order and waiting the tables was kind and made sure to clean everything away once it was finished with promptly. Good service in that respect. The food, like the americano chosen to go with it, is insipid and basic. The coffee was very weak. Whilst the sausages, eggs and beans are okay and, most importantly edible, don?t expect any flair. It?s a classic Tesco Cafe experience - you know what you?re going to get.
October 2019 by James B
We visited Tesco cafe on Saturday lunchtime for a quick bite to eat which turned into an hour of frustration and waiting. Staff were more concerned about chatting to customers than clearing the tables and serving food . Several customers could be heard complaining to staff about the wait for food. Even when food was on the servery it took staff ten minutes to take it to the correct table. You cannot leave as you pay first on order. There was no management present and a total lackadaisical attitude by the young staff . Clearly there had been no customer service training to the cafe staff who frequently disappeared into the kitchen for long periods Chefs were also seen eating food with their fingers behind the kitchen counter whilst plating up meals. Tesco management should overhaul the cafe or give it to an outside contractor to improve
September 2019 by dawnlwatson
Called as a family for breakfast, short queue, friendly staff, clean and tidy, food was quickly served, nice and hot, young lad bringing food was very friendly and hard working.
September 2019 by Michelle C
I've used Tesco Cafe for years but boy has it gone downhill The staff seem really unhappy and are complaining about all-sorts and it seems to be in a mess The need a good manager in there to sort them out and teach them to give Service with a Smile and if you don't like the job...leave rather than curdle the milk Most times I have visited and small dark haired lady with a broom comes up and chats to the staff ..more complaining.... If you order breakfast it's usually cold ..the place has really gone downhill Too much for me I like a nice peaceful ambient atmosphere
July 2019 by jay080717
The staff are very friendly and the facilities spotlessly clean. I ordered the all day breakfast with a latte. The latte was hot and the food wasn't long before it was brought to my table but unfortunately it was only lukewarm. I paid extra too for black pudding but sadly it was so dry it was inedible. Just your average Tesco cafe outlet food wise but the staff are excellent.
July 2019 by Yvonnelee186338
As expected for a supermarket good value good friendly service clean and tidy well located store generally
May 2019 by gordoncoupe72
Brought my wife the mac and cheese for lunch while i had the big breakfast. When the mac and cheese came out, well there was nothing to it the bowl just had enough pasta to cover the bottom of the bowl. and we were told its portion control. If was more like a borrower's dinner and paying near £6 for the meal was a joke and there was no garlic bread with it. So had let the wife have some of my dinner to make it up. We're told they are thinking of getting rid of the breakfast and replacing it with this so call mac and cheese sh-t.
May 2018 by Stuart Bonsall
Was kept waiting in for 10 minutes while staff just chatting between themselves in the Clothing department!!
August 2017 by Carla Douglas
I have been waiting 2 hours for my delivery and finding it very hard to speak to someone
