January 2024 by Thomas A Cox
What a lovely team and fantastic carpets. We came in looking to get some carpets for our house pretty quickly. David came over and asked he could help and talked all through viable options for our house. He allowed us to take some samples home which allowed us to make a quick decision. The process was seamless and the customer service was top notch. I high highly recommend. The fitters were ace too.
December 2023 by Rafael Muro Vecino
I write a year after installing the floor. Great decision, impeccable work, excellent service and very good quality. I recommend 100%.
December 2023 by Robert Billingham
Good, helpful service, no complaints or reason not to go again.
December 2023 by Denise Newton
Very pleased with the service at the Tapi store in Cambridge. We were given a discount even though it wasn't Black Friday yet. The carpet arrived a week later and a fitting date arranged. Fred was on his own but he did the job in no time at all. Would have given 5 stars but for the fact I was told the fitting would be in the morning when it was actually mid afternoon.
November 2023 by SARAH COLLINGS
Thank the heavens Tim was working in Cambridge today. He managed to source us our flooring after it was discontinued last week. Above and beyond thank you so much....
October 2023 by Mark Turner
Many thanks to David at Cambridge Tapi for organising replacement carpets without us being there as we had not moved back to the area yet. When we saw the result. Perfect! Mark and Kate
September 2023 by Claire Ruskin
Carpets good choice and good value, made excellent by highly skilled fitters Jim & Louis
September 2023 by Alridge Rodrigues
A Nightmare Experience with Tapi Carpets CambridgeOur experience with Tapi Carpets Cambridge was an absolute nightmare from start to finish. We had high hopes when they promised a specific date for carpet fitting, so we delayed our move into our new build property by paying extra rent at our previous accommodation. Little did we know that this decision would turn into a series of disappointments and frustrations.To begin with, Tapi completely failed to meet the promised deadline for carpet fitting. Despite us moving in, they left us without any flooring for weeks! We were forced to live in a newly constructed house with bare concrete floors, causing immense inconvenience and discomfort.When the floor fitters finally arrived, they revealed that the concrete floor was not level, which they conveniently forgot to mention earlier when someone from the team assessed and measured up the property. They demanded an additional £750 to level the floor with self-levelling latex compound. After a lengthy and tiresome negotiation with the developers, we managed to get them to cover the cost, but this ordeal took a whole week!Even after the floor levelling issue was resolved, Tapi Carpets still managed to disappoint us further. They couldn't provide any available dates for floor fitting until a staggering four weeks later. This meant another month of living in our new home without proper flooring! Their lack of organization and communication is simply unacceptable.The fitting process itself was another disaster. The work was outsourced to two separate teams with a separate fitters fee and each team quoting separate fees for cutting doors. We felt pressured and coerced into making payments on the spot without proper clarification. The carpet fitters even threatened to stop the work if we didn't comply with their demands.Considering the multitude of issues we faced with Tapi Carpets Cambridge, we expect compensation for the emotional distress, inconvenience, and subpar service we endured. Their incompetence and unreliability have marred what should have been an exciting time in our new home.I have also updated the review score to 3 stars now due to Tapi?s ongoing customer support (thanks to Harvey) and willingness to compensate us as a gesture of goodwill.
September 2023 by Ursula Quinn
Shop around before buying laminate floors here. We have been totally ripped off. We saw a beautiful Tapi labelled Westerham Churchill Chestnut instore, and decided to purchase. At £32.99/square metre it was expensive, but worth it (we thought). Roll on a few weeks later, and in keeping with the Tapi contract Ts&Cs, a flooring arrives without the same name - Krono Original Tawny Chestnut. On sale at a competitor reduced from £20.99/square metre to £14.99/square metre!!! The same floor, higher priced at Tapi. Do your homework and don?t shop here.
September 2023 by Toby T
Had 2 bathroom lino floors installed, really happy with the materials and the work from the fitters Cliff and Fred, both super friendly, can recommend.
August 2023 by Sean Harman
Very professional David extremely helpful, fitting great service, price and quality amazing will use again
August 2023 by Siobhan Taylor
Fred and cliff. Have fitted my carpet Effienvtkh and move back the sofa for me. Many thanks for sending kind friendly fitters
August 2023 by Brendan Moran
Great job by Jim and Louis. Laying carpets in five rooms on such a hot day isn?t easy. Thanks very much!
May 2023 by Anna Paw
Absolute rip off, not happy with the job and horrible payment plan.
May 2023 by Kyle Peachey
Absolutely shocking service first walked in and stood for a while to be approached I wasn?t approached decided to call someone to speak to them told me I?m busy you will have to wait so I wait I pick out the carpet that I?m interested in and as everyone does I ask for a discount I?ll pay cash the gentleman told me I couldn?t give a S**t if you have cash I?m not giving you anymore discount ended up walking out no sale absolutely shocking
