February 2024 by simon beere
Dietary restrictions: Just came in for lunch and Asked for a semi skimmed cookies and cream frappuchino as I am allergic to whole milk and they then made made my drink with whole milk and when I asked them about changing it for semi skimmed they moaned about it but they remade it but then said to me that they couldn't guarantee that there wouldn't be no cross contamination from the milk jug they used (which says they don't wash up properly). Then as I was walking away the women coullege said to the other one that if he comes in here again and asks for a drink with semi skimmed milk il make him one with whole milk that will teach him for asking us to change it. How bloody rude is this they could of sent me to hospital if I drank whole milk definitely not coming back here again.
February 2024 by Adam P
Refused cash. Legal tender £10 note was refused.
December 2023 by Simonshackleton
Visited today, thankfully they were open - as it seemed 2/3s of Cambridge was closed! I went in and asked for a Tall Filter, and the manager turned it on fresh for me, with no quibble. Not all stores do that. So top marks for that. I think it was Pike Place coffee. It wasnt' all that strong, hence not a 5 star, but the fact they took the trouble of turning it on, means a good 4 stars are deserved. And just a nod and showing my cup, let me have my free refills. I honestly don't know why Starbucks in the UK do not push Filter coffee. It's cheaper to make. Tastes better than Americano (by a country mile), and you get a free refill. Only other downside was that the leather chairs you see in some older photos were not there.. All wooden for some reason.
December 2023 by zhansaya Aydogdu -Sabitovna
absolutely gorgeous service ,i come here with kids ,very lovely
December 2023 by ethan
Ordered a hot chocolate today and received an unknown beverage with nuts on top. Unknown to the staff, I'm deathly allergic. Caused significant panic for me and my friend. Will be returning for a beverage once the severity of my PTSD goes down, as suggested by my doctor (attached is a photo of me)
November 2023 by Gary Coxon
To be honest I was waiting for someone to come out of Primark.Staff were OK but nearly 4quid for a bog standard black coffee is a p take. Dirty tables,people just using the free wi fi and people bringing e scooters in to clutter the place up didn't help spread the cheer much. Have visited Starbucks in the states where customer satisfaction is paramount,sadly Fitzroy St cambridge doesn't match up. I'm not Starbucks target audience and I'm happy with that, but I do deserve a pleasant experience,which sadly this wasn't. I won't be back ,but I guess neither me or Starbucks will miss each other.
October 2023 by Isabella Lorraine
Food and drinks were fine. Can?t fault the staff behind the tills but there was no one on the ?floor? in the half an hour or so that we were there. We didn?t have to queue, and there was a steady flow of people in and out after us. However, the cleanliness of the space wasn?t great. 2 of the tables were unable to be used and the window ledge (where we originally tried to stand until a table with chairs was available) were all dumped with waste / spilt drinks etc. I understand the staff do not make this mess but this shouldn?t be left for the next round of customers to clear up (or dump on the nearest table). Seating was limited - this table pictured had no chairs around it and there was only 2 stools along the window (1 in use by another customer). No seating was available upstairs either for the size of our group of 3 at the time - which upon reflection we should have checked prior to ordering to sit in. Overall, the experience was extremely off-putting having to manoeuvre other people?s mess and clean the tables. Disappointed.
October 2023 by susanhK6526FQ
Disappointing that Starbucks would not accept cash payment today. Barista told me it's company policy. Starbucks your policy sucks!
September 2023 by Greta Kriau?i?nait?
Guy behind the counter very pleasant, sorry didn't catch the name, I believe
August 2023 by David Montejano
Ordered a Cinnamon Swirl with coffee. I was told that could not heat up my food, so I had to eat it cold and hard. It was literally hard. At all the other Starbucks I?ve been to they have always heated my Cinnamon Swirl. Plus this place was dirty. The tables had cups and napkins. The staff looked unprofessional and were standing around instead of attending to the dirty place.
August 2023 by Peta Ewers
Did not visit this coffee shop and never will again. When I went in some years ago the cappuccinos were always too cold- milk foam really cold. Not much glutenfree options.
June 2023 by C New
The service is too bad. I want to go to the toilet during the period, but the door is locked and no guests are allowed to use it. I hope it can be improved in the future
May 2023 by Archisha Tripathi
Starbucks Coffee is a popular coffee shop chain located in the Grafton Centre in Cambridge, UK. The coffee shop is known for its high-quality coffee, tea, and other beverages, as well as its delicious pastries, sandwiches, and snacks.While Starbucks offers specific discounts or promotions to few Grafton employees, the coffee shop does participate in the Starbucks Rewards program. This loyalty program allows customers to earn stars for every purchase made at Starbucks, which can be redeemed for free drinks, food items, and other rewards.In addition to its rewards program, Starbucks occasionally offers limited-time promotions and discounts on its menu items. These promotions are often advertised on the coffee shop's website and social media channels, making it easy for customers to stay up-to-date on the latest deals.The Starbucks Coffee location in the Grafton Centre has a modern and welcoming interior, with comfortable seating and free Wi-Fi. The coffee shop is open early in the morning and closes late in the evening, making it a convenient spot for breakfast, lunch, or a quick pick-me-up throughout the day.Overall, Starbucks Coffee in the Grafton Centre in Cambridge is a great spot for anyone looking for high-quality coffee and a cozy atmosphere. While the coffee shop offer specific discounts to few Grafton employees, its loyalty program and occasional promotions make it a great choice for anyone looking to save money on their coffee purchases.
April 2023 by Sanaz b
I have no idea what their actual hygiene rating is. But I saw dirty floor and tables which some how put you off.When you enter Starbucks it is not all about coffee, but it is customer experience as well. And I saw it is not important at least in this specific location.Personally speaking, I prefer going to lesser-known local coffee shops who do care about their customer's experience as well as their business.
March 2023 by ??? ???????
Very bad Starbucks branch. The tables and floor were unclean and the coffee tasted gross..