March 2025 by Qingbai Wan
Unacceptable Customer Service at Sports Direct Cambridge (Lion Yard)
I had an extremely disappointing experience at the Sports Direct Cambridge Lion Yard store today during lunchtime. I asked a staff member from the shoe department for help retrieving a display shoe that was too high for me to reach. Shockingly, he refused, stating that customers are not allowed to try more than two display shoes at a time. When I asked him to show me this policy in writing, he admitted there was no written policy but still refused to assist me.
When I requested to speak to the store manager, he outright refused and claimed he was the "shoe department supervisor." His name is John. Instead of helping, he proceeded to follow me around the ground floor, preventing me from seeking assistance from other staff. His behavior became even more concerning when he stood at the lift door, stopped it from closing, and obstructed my movement as I attempted to go to the first floor.
Eventually, I managed to speak with the store manager, George, expecting a resolution. Instead, he was dismissive and outright rude. Rather than addressing the issue, he told me that if I wasn?t happy, I could leave the shoes and go. He even went as far as saying he would grab me and throw me out of the store! To make matters worse, he then contradicted the so-called "policy" by saying customers are actually allowed to try up to three shoes from the display.
This level of disrespect, intimidation, and unprofessionalism is beyond unacceptable. No customer should be treated this way. I will never return to this store, and I strongly advise others to reconsider shopping here. Sports Direct should seriously reconsider who they allow to represent their brand.
This store deserves ZERO star, but I have to choose something for posting the review!
March 2025 by Alan Hart
The chain policy is not to refund an in-store purchase unless the item is faulty. This is out of line with every other high street brand. I won't be shopping here again.
March 2025 by Last_Starlight
Terrible experience. We were treated like criminals. Staff were avoiding giving help, staring at us and communicating with each other on our movements. We tried to find help to find something in a different size and a very rude member of staff complained at us that we weren't meant to take clothing between floors. Never coming here again. Wish I could give it a negative score.
March 2025 by Karthik Prakash
Worst customer service experience. The team just wandered around not looking to do any work. I understand and it is a monotonous job, but the experience from a customer perspective was horrible.
December 2024 by Eniko Fodor
The worst customer experience ever. The management team is very rude and unprofessional. This was the last time that I went to that shop.
August 2024 by Jo Spams
A large variety of things but literally NO SERVICE FROM WORKERS, I couldnt find any workers anywhere and when I did, he was exceptionally rude and gave a short abrupt response before going back to doing what he was doing before
August 2024 by Chris Jorden
Trainers fell apart after five uses.
August 2024 by Lynda Rodger
Outrageously Rude and totally not interested- terrible service.
June 2024 by Rando York
Poor service - unfriendly staff
But I did not expect any better seen what the staff gets payed. Competitive prices.
May 2024 by Carolyn Croot
Disgusted! Requested assistance from a member of staff who was doing nothing apart standing around looking gormless & playing on his mobile, about a pair of shoes. "You need to find someone from the shoe dept", was the answer we got as he waved his arm in a random manner over the rest of the shop, & then decided to wander off the other way... Still doing nothing! No other member of staff in sight. No sale. Won't be using Sports Direct again,
April 2024 by Marina C
Sports goods store located in the Lion Yard shopping center. It has 3 floors with a wide variety of items.
Good quality and adequate prices.
Friendly attention from the staff.
April 2024 by AVVOCATO BARBARA PINI
Lots of quantity and quality at more than good prices
April 2024 by Pextiz
That guy on 3rd floor have the saltiest customer service
March 2024 by A W
I don't think I look like a criminal but I felt like one in this shop when I bought trainers for my son this morning. Very loud and obvious walkie talkie messages about the staff watching me. I thought the first one about the customer in the shoe section was asking one of the staff members to help me. But no, it was to warn them to watch me and my 9 year old (even remarking when I looked up at the shop assistant!). Then the guy at the till told security the 'sketchers' are leaving.Hint...asking customers if they need help probably helps as much with shoplifting. Loud walkie talkie messages annoys the customers who are genuinely wanting to buy something.My son loves the new sketchers but think I'll be going to John Lewis or the Sketchers shop in the future and pay a bit more. Not that cheap anyway and such a horrible shop to go to.
February 2024 by Anthony Shelling
That guy on 3rd floor have the saltiest customer service
