March 2024 by Binglin Tao
No matter what others say, my experience is basically the best! The price is right and the staff is very professional. The only drawback is the poor quality of the glasses case. However, this does not affect the use value of the glasses themselves, after all, they are dispensable.
February 2024 by N c
One star is not even worth it. Worst people ever- shown them appointment details from email confirmation for them to say it?s not on the system.
February 2024 by Mark Fisher
Customer service and communication very poor.After over a month waiting I had to contact them for an update.No one in store had realised that my glasses had been lost in transit. I suppose they had my money so weren?t bothered in keeping an eye on the order.Not prepared to accept some lame ?sorry? we will reorder.Going in store to get a refund and will go to another opticians.Mark FisherCambridge
February 2024 by George W
Very slick service and good choice of glasses - helpful, polite staff. Reasonable prices compared to other opticians
February 2024 by Bev Stewart
Took 3 visits and glasses still weren't right, the manager? was indifferent and I have now had a refund. I had another eye test at a different branch (to be sure I wasn't imagining things)and was told the prescription I was given was wrong. No apology from the grand arcade branch, total indifference. I would notrecommend.
February 2024 by Richard Bradford
Having extolled Specsavers for many years. I am now furious. You have phoned me to cancel my appointment later today and I need to talk with someone to rearrange date and time. It is absolutely impossible to phone back in order to do this. Frankly, from a business perspective this lack of service is likely to kill your appeal.
February 2024 by Dana Beresta
Thank you for your glasses
February 2024 by Heather Kara
I just received A*** service from Specsavers from eye exam and choosing frames to picking up my glasses. Very happy customer.
February 2024 by fabiana di mario
Always full but very good.They work with NHS.
February 2024 by Beverley Cook
Very efficient friendly staff and great prices. You can always get an appointment quickly. Will continue to come here for my eye care.
February 2024 by Pavel Casian
Great customer service! Special thanks to the friendly, open and professional Robin for helping me with my reglazing query :)
January 2024 by Bob Webster
I am very satisfied with the glasses and the service that I received, the only problem I had was that the company does not have a recycling policy to save wasting materials!My new glasses cost one pound more than me recycling my perfectly good frames You are obviously making too much from selling new frames.
January 2024 by Muza Hardy
Wife happy with the expertise of the staff. Hopefully got her eye problem sorted
January 2024 by Toby White
Avoid at all costs. Not really an opticians more a store that sells glasses. A numbers game really. Always making you wait even though you have an appointment, then they use young cheap staff who are poorly trained to supply glasses that don't work. Don't waste your time. Definitely shouldn't have gone to Specsavers
December 2023 by Nikki Di Girolamo
Went in because my glasses had broken they were able to take the lenses out and put in new glasses immediately