October 2023 by A K
Absolutely useless staff, at least the young lady who I asked for a certain size of shoes to try on just now, who refused to do that, saying I should first choose for sure between the three pairs I was trying on. She also kept taking those shoes away saying ppl might trip on them, but who am I supposed to try them on then?) Anyway, I was ready ro buy Steve madden shoes and just asked for a size, and she said she and the staff is busy and I should only tell her when I am absolutely sure, obviously did not want to go to the storage several times - but isn't that her job?I'll just order those online now ??
August 2023 by Clare Cook
Chloe was a great help, we were able to get good quality shoes and sports trainers for secondary school
August 2023 by Crazycatlady Hill
So this was the 4th time in 2 weeks I've been in this store as I've had my eye on a pair of certain trainers for ages & decided today I was going to treat myself!Now I'd like to add I've worked in retail for nearly 30 years & I know how difficult it can be especially with some customers so I like to be as friendly as possible just to make people's day a bit easier.Honestly I wish I'd never bothered as on the 3 previous occasions not a single member of staff acknowledged me & today was no different! The staff were basically just chatting away with each other & it's only when I went towards one of them with trainer in hand that they actually noticed a customer needed serving. I'd like to say it got better but it didn't, yes, they were asking me questions but they didn't look at me when I answered, they didn't smile & it was like they were reading from a script. It was a young girl & she basically had absolutely no interest whatsoever in actually interacting with me. I really couldn't wait to get out of there as I actually felt so uncomfortable & to be totally honest if I knew there was somewhere else that sold this particular trainer I would have gone there even if they were more expensive as this has to have been the worst customer service I've ever come across!!!Schuh you really need to teach your staff that a smile can really make a difference & it doesn't cost anything!! They're there to assist customers & not make them feel like an inconvenience!!
July 2023 by Natasha Oliver
Absolutely appalling customer service today. I was mocked by the young school children working there, made to wait for their attention when they were gossiping, and given dirty looks for asking for a different size. They also overcharged me and made me feel like an inconvenience, asking me ?what the problem was? (in a rude tone) when I asked for a bigger size - clearly that the shoes are too small? Who I presume was a manager, almost encouraged this behaviour and carried on gossiping with the staff while I was trying to pay for my shoes. Went to Office, and received a welcome and attentive service in comparison.
July 2023 by Dylan Pearce
Just a bit small and not much variety
July 2023 by Jin Kazama
Once upon a time there was a short, blonde count,the count of Schuh acting as a manager. The count had an agenda to be very rude to all the customers from allover the land. The service is atrocious, staff are rude and no knowledge of products. I hope the head counts in their towers do something about it, I can see other reviews in regards to the count of Schuh with the same level of service.
May 2023 by cristina de la fuente bellido
I am very disappointed with the customer service at the Cambridge store. I bought a pair of converse for £90 on Saturday afternon (6th May) when I went home, I tried them on again for 10 minutes and noticed that they were faulty as the inner seam of one of the shoes was poorly stitched (as you can see in the first two pictures, the third picture is the good shoe) hence brushing against my feet when walking. I went to the shop on Sunday morning (less than 24 hours after purchasing the item) and they said that the shoes were wore and they were unable to resell them... well for only 10 minutes at home it's imposible to make any mark at all and furthermore ARE YOU RESELLING FAULTY SHOES AGAIN?. I was shocked! The management were beyond unhelpful and very rude to me, I had to go twice to the shop as I was ignored by the first manager (Louise) and finally the second manager at least spoke to me and told me to call customer service, send the shoes by mail and wait for 2 weeks for someone to contact me... at the moment I only have a ticket and no shoes at all... and after this horrible experience I don't even have hopes to recover neither my shoes nor my money. Please note that I never asked for a refund, all I asked for was to get the faulty shoe replaced as per the Citizen Advice Bureau, the shops are not allowed to sell FAULTY ITEMS. I don't recomend going to this shop anymore and if you do, make sure that the item is perfect state or you will lose your money and time! Furthermore, behind the sales ticket, it says that if the item is used but it's faulty, the shop should offer a refund or exchange, which is a totally LIE!
May 2023 by Paul Beckett
Went here yesterday, was given such amazing & friendly service. Dan & Ash was so helpful........ well done
April 2023 by Doruntina Krz
We went there today to buy some shoes for our daughters and the shop was full of people. Kallium (hope i havent misspelled his name) was very helpful and very kind with us and our daughters. Definitely will come back in the future
April 2023 by Steffie Mano
We purchased our son's first walking shoes from this shop and we had a pleasant experience. They were patient to help us choose the right shoes for him and also helped to order it for us as the model we liked was not available in his size. Would definitely recommend this place!
April 2023 by Millie Wooderson
Was served by Katie on 5/03/2023, she was super helpful and really cared about helping me to find the right size for me. She had great product knowledge and should be recognised for this! Thank you for a lovely experience Katie!
April 2023 by shannon luff
Hardly anything in my daughters size, they didn't seem very interested at all
March 2023 by Deniz Karafistan
Archie was very kind and helpful.
February 2023 by Jack Turner
Needed to return shoes. Told manager has to deal with it, no problem. Manager that appears is shortish blonde woman, sounds like the same person from the 1 star review in Jan. I have never experienced anything like it. Told us shoes werent faulty then when we pointed out why they were she just started saying ?oh so you think know more about shoes than me when i work in a shoe shop. Then argued they don?t make the shoes when the brand was Schuh!Lost for words to be honest and when i laughed because i couldn?t believe my ears when she claimed they didn?t make the schuh branded shoes she just started becoming a aggressive and saying ?yeah real funny isn?t it?Its like i was dealing with an aggressive drunk at a bar i had accidentally bumped into!Highly recommend schuh send a secret shopper in to return items when this manager is working.
January 2023 by Arts & crafts With Annie
First time ever I got a pair of shoes from schh, I tried them at home and it was fine . Later I went outside and start hurting my foot and got bruise. I went to Cambridge store on Saturday 7th January around 11:30 /12:00. And talked to a lady (don?t know her name ) not very tall and slightly healthy ! She must know how to provide good customer service . Argued with me as they can?t resell or I can sell them . But they won?t return or refund . It was really disappointing . Even I said I can show you what happened to my foot . Later I talked to online service . They were very helping . But Cambridge store customer service was really bad.Thansk online online customer service .
