December 2023 by Jo2x V3
Came here today by request of my disabled cousin who has an account with Santander. She asked me to change her £20 note into £1 and 50p coins. However the lady teller in Santander St Andrew St. Cambridge branch named Ella refused and said it?s the requirement of the bank for the account holder to be present. I said my cousin is wheelchair bound and it?s difficult for her to come. Ella said sorry we can?t do it.I went to Barclays bank which is across the road. They changed the £20 note into coins without asking any requirements. Nobody from our family even banks with them.I think it?s time to switch.
December 2023 by Barry Fagg
Staff all clock-watching and no longer able to communicate with the public i.e. you're customers
August 2023 by Rebecca Merry
Very kind and patient staff at the Cambridge branch. There were several elderly and confused people in the bank whilst I was there and all the staff were very respectful and took as much time with them as was needed. I found my own transaction was smooth and efficient and the teller friendly, nice to bank face to face and not just a machine or online.
May 2023 by Andrew Newsam
Efficient and helpful
March 2023 by Oxy Rox
Ridiculous opening times, to the extent they might just as well close the branch. Moving elsewhere.
October 2022 by Bogdan Wielki
Worst bank ever
December 2021 by P B
The opening times of this bank are ridiculous I'm thinking of joining another bank, if you spent less money on ant and dec and more money on on staff than this bank would be better
October 2020 by Hugh Oxburgh
I couldn?t disagree more with Rosanna Weir?s so-called ?review?. I wonder who had rattled HER cage before she went to the branch? She is the sort of person who is determined to find fault with something, like a person who watches a television programme in order to complain about it!! By contrast, I always find the staff courteous and helpful and have been coming here for nearly twenty years. Having over 25 years experience of working in a retail environment I reckon my opinion is of some value in this instance. So ignore what Rosanna Weir says: it?s not typical of what most people think.
October 2020 by robert shortman
Rude staff person named dany. poor service as the result absolutely disgusting and disgraceful the way that person was.
July 2019 by Mihai-Alexandru Ionita
Nice people, they helped me a lot. I recommend it.
April 2019 by Roseanna Warr
So, so rude! Not only were they condescending and patronising the entire visit but I was given completely false information. Unsure if it was because it was the end of the day and they couldn't be bothered to work or if they've just been trained badly but was not at all impressed. Do not trust this bank.
January 2019 by Gabriel Sandu
Great Service online, quick responses.
December 2018 by manuel p
This bank is horrible i have an account and i can not send money to spain because i can not entry in my bank online every month the have security question to entry i put the true question and i can not do it i am jaded
December 2018 by malcolm coyle
Worst bank in town...prejudiced against me from the start
August 2018 by Ionita Mihai
Nice people, they helped me a lot. I recommend it.
