August 2025 by Finley Gerrard Croxon
Super speedy service, Luke was very attentive and helpful and sorted out my new card really quickly. Brilliant customer service.
July 2025 by Charles Oryema
This bank has made me want to changes bank and just closed my account.
June 2025 by Pavan Kumar Nallam
The bank is right outside arcade , i have only used the ATM, it was a decent experience
October 2024 by Tammi Phong
I opened a bank account with Santander online, however they closed my account 5 days later for absolutely no reason. I hadn't even done anything concerning the account except log in. They gave no reason for the account closure. Terrible and a waste of time.
June 2024 by Bradley D
Always had a good experience and helpful staff.
Heard complaints of opening times are less. Some online banks don?t even have branches.
Most people in the bank are wasting time and resources. most things easily done on the app or call.
And if you don?t have phone or internet. Why are you in a bank? Well maybe it?s better you stay away from a bank ?
February 2024 by Max France
Generally decent experience when I've been in this bank.
February 2024 by Terry McKenna
Hi thanks for letting my know you have changed yourclosing hours. two bus rides in the rain cannot pay moneyto my friend because it is more than you will allow 0ninternet banking, great.
December 2023 by Jo2x V3
Came here today by request of my disabled cousin who has an account with Santander. She asked me to change her £20 note into £1 and 50p coins. However the lady teller in Santander St Andrew St. Cambridge branch named Ella refused and said it?s the requirement of the bank for the account holder to be present. I said my cousin is wheelchair bound and it?s difficult for her to come. Ella said sorry we can?t do it.I went to Barclays bank which is across the road. They changed the £20 note into coins without asking any requirements. Nobody from our family even banks with them.I think it?s time to switch.
December 2023 by Barry Fagg
Staff all clock-watching and no longer able to communicate with the public i.e. you're customers
August 2023 by Rebecca Merry
Very kind and patient staff at the Cambridge branch. There were several elderly and confused people in the bank whilst I was there and all the staff were very respectful and took as much time with them as was needed. I found my own transaction was smooth and efficient and the teller friendly, nice to bank face to face and not just a machine or online.
May 2023 by Andrew Newsam
Efficient and helpful
March 2023 by Oxy Rox
Ridiculous opening times, to the extent they might just as well close the branch. Moving elsewhere.
October 2022 by Bogdan Wielki
Worst bank ever
December 2021 by P B
The opening times of this bank are ridiculous I'm thinking of joining another bank, if you spent less money on ant and dec and more money on on staff than this bank would be better
October 2020 by Hugh Oxburgh
I couldn?t disagree more with Rosanna Weir?s so-called ?review?. I wonder who had rattled HER cage before she went to the branch? She is the sort of person who is determined to find fault with something, like a person who watches a television programme in order to complain about it!! By contrast, I always find the staff courteous and helpful and have been coming here for nearly twenty years. Having over 25 years experience of working in a retail environment I reckon my opinion is of some value in this instance. So ignore what Rosanna Weir says: it?s not typical of what most people think.
