September 2025 by Pawel Proceder
I am thankful to the staff at RSPCA Cambridge for their help during my visits. However, the telephone system is extremely difficult to use. For the past four months, I have been trying to book an appointment, but the line is either constantly busy or cuts me off. On several occasions, I have spent hours waiting. Today, when I selected the option for general enquiries to ask for assistance in resolving this issue, I was not helped, and the lady I spoke with was unfortunately quite rude. This is not the first time I have experienced such poor service over the phone, which is very discouraging. I fully understand that the RSPCA operates under pressure and offers lower-cost services, but cheaper should not mean rude.
August 2025 by Gloria Flack
They have always treated my dogs ,over the years .The staff are wonderful, they do an amazing job.Assisting people to care for our pets .On a low income, I'm on a pension. I love my dogs and rescued them .
July 2025 by D White
This RSPCA is so wonderful and all the staff are amazing. Special mention to VET Peter who saved my dog Saxon and I could not thank him enough.
If I could give them an award it would be Gold for all their care kindness and knowledge in treating our poorly pets.
June 2025 by Kasia
Friendly staff great place to take your pet which will be well looked after
June 2025 by Alexander Thompson
Never ever going to deal with this charity ever again.. they DO NOT CARE about animal welfare. I?ve got a neighbour opposite who is keeping cats to breed. Once they?re done the cats are left outside to fend for themselves. Just read the conversation I?m attaching..
they will likely delete this because they are so corrupt so I?m saving it and am going to keep posting until your dirty charity is exposed.
Edit from June 2025: btw that cat died about a year ago from neglect. Well done guys. You did it!
March 2025 by Tom Alex
Mental. I appreciate the work the RSPCA do and it's not their fault I am in need of their help but my dog is in need of urgent surgery and they don't answer the phone. I've been in the queue for two hours now. If a charity is struggling to offer its services it shouldn't offer them for people to try and use.
February 2025 by Judy Boys
Lovely staff and vets kind long waite to talk on phone I like big thank you kept up good work xx
September 2024 by Goruszka
Love it! Very friendly and professional place ?
August 2024 by Andrew Bentham
After many visits here with foster cats over the years, I guess no-one in our family would complain if this place ran a bit more to time, but overall it's great and important that it exists: a great volunteer-run facility for lower-cost treatment for pets who need it, plus good hands-on experience for vet students too ???
July 2024 by Lynne
Very helpful kind reception
June 2024 by Krista Fogg
Absolutely brilliant service, from compassionate receptionist, to the outstanding nurse and vet. My cat was treated with such kindness and so was I. Very understanding and they helped us remarkably well. I give thanks to this service and appreciate the hard work they do.
May 2024 by DVIOUSD1
Vaccinations done at a cheap price to help those on low income
April 2024 by Guest One
Can't recommend highly enough. First time visiting and great even from booking. I registered and booked via telephone, the lady was great and helpful with taking my details and description of my cats problem. Upon arriving at the branch, the reception was very pleasant. The student vet was kind and gentle with my cat who looked like she was ready to qualify! Thank You, I'll be back again (but hopefully not too soon!)
March 2024 by Paul ?Johno? Johnson
Top surgery. The students are totally professional. It is a smart move for people on benefits. PJ.
March 2024 by Yvonne O'Neill
Could not be more caring
