March 2024 by Charis Wright
My experience was a very positive one. Shana, the Sales Executive, was very kind, considerate and thoughtful towards me. Anyone would be privileged to have an experience with this club! The people are great at customer service. Special thanks to Michelle for being so earnest and helpful over the phone also.
January 2024 by M Andy
Use to be a good gym now run down , need to expand or go through refurbishing
January 2024 by Charlotte Lee
Doesn't maintain equipment- I have alerted the watt bike saddles were keeling to one side, making your seat off kilter (i.e. one glut higher than another when cycling) for a couple of months. No action has been taken- wattbike belt on one bike is slack, hasn't been replaced- one wattbike monitor has a dodgy connection - hasn't been fixed
January 2024 by Mike Jacob
Rather sad to see such a nice place, rapidly going downhill. I?ve been a member of Nuffield Gym (Cambridge) for a few years now. But as my membership expires in a few months, I will definitely be looking elsewhere. Why?In short, the place is being neglected by corporate funding and they are milking it for profits, not caring anymore of the condition. Examples of this include: -? Heated spa pools that were temporarily shut down curing COVID, are now permanently shut down.? Equipment keeps breaking down. (Today, it was the steam room and the swim suit dryer).? Tissue dispensers empty;? Soap dispensers empty;? Lights so low in the pool, it looked gloomy;? Parking lot not being maintained (flooded)? Whole facility looking quite tacky (like it belongs in a ghetto).So for the glorious sum of £60 a month, I get a sauna, a pool, a gym. I might as well go to the Abbey swimming pool for half the price, and get the same benefits!
January 2024 by Ben Petrakis
Opening hours are not ideal, especially on weekends where it?s only 8am to 8pm. Also quite annoying that they don?t give out towels like other Nuffield gyms. Pool and sauna are nice but no cold water options. Not that much in the way of gym equipment either in terms of variety or quantity for the amount of people there are.Not a bad gym overall but not good value for money at all.
January 2024 by Rachael Victoria
I was here today and the cleanliness was awful! The sauna had a huge puddle of murky sweat that we had to step over at the door and it absolutely stunk in there. I?ve been a member for a couple of years and have never seen it this uncared for. Changing rooms and showers were also filthy with slimey floors and hair everywhere. They have definitely stopped cleaning as regularly as needed and it?s a real shame. Steam room was not working (again) and the dryer for swimwear was also not working (again)?
December 2023 by David Abelson
Lovely gym, pool, sauna and creche service for kids. Friendly atmosphere.Front desk occasionally a bit disorganised
October 2023 by Jack Hewitt
Good service. Attractive discount. Shower after work out in gym, sauna, swim, steam room, sauna, change, have a good day. Approx. 1.5hrs to 2.5hrs per visit.Life is busy so I go less than I thought I would. But when I go, no complaints. My time restraints aren't the gyms fault.
October 2023 by Puja Kapoor
Gym is ok. Other Nutfield gyms have staff on the front desk that always greet you with a smile - something that is never done at this gym. The cleanliness standard has definitely dropped in the past few months. If you go in the evenings it's far too busy to use the gym floor to do your own thing. It has a good range of equipment.
October 2023 by Nick Bennett
During the 5 years I used the gym standards consistently dropped, facilities available lessened, towel service stopped, maintenance of equipment decreased and the price still went up. After clarifying the notice required to be one month with two team members on separate occasions I'm now being chased for a full calendar month after I stopped using the gym. Terrible management and abhorrent practices. Disappointed.
October 2023 by James Ali
Had my towel stolen for the second time in the spa area. Just not something you expect in an establishment like this. Leave your personal belongings in the lockers even your towels.
October 2023 by Julie Dazenière
The Nuffield employees have no respect for the people living behind the building. They are very loud, playing music, yelling on the phone.
October 2023 by amber li
Always something wrong with the facilities, pool, sauna, network, hot water, small and crowded. Not recommended.
August 2023 by Sonali Ranawaka
Just joined as really liked the gym but some of the front desk staff have been absolutely rude to us! Really feel like customers should be treated with more respect and politeness. Front desk staff really sets the tone for the rest of the gym so would be nice if they were actually welcoming and polite! Decent gym otherwise, but given how I felt entering the gym twice in a row I?ve had to give it 2 stars.
August 2023 by Roody P
The personal trainers show no regard for other customers on the gym floor. Yesterday I went to the gym in my lunch. One trainer had the music so loud for 2 clients, I could not hear my own music in my headphones. And then he started a beep test with another client, again at deafening volume. When I asked another trainer if he could turn it down, the response was basically 'no', totally unhelpful and quite rude. They could easily do the beep test and run classes/train their clients, without ruining everyone else's visit to the gym. Everyone has headphones on but it's no good if the noise is so loud you can't hear them! I've edited this review from my last complaint also about the trainers, one of which was inside the gym clearly ill and coughing and spluttering every few minutes. I joined the gym to get fit, not to get ill courtesy of the gym staff themselves. Staff should not be on the gym floor when clearly unwell and symptomatic.I think the management should speak to their trainers and remind them of a few courtesies to normal gym users, but I suspect nothing will happen as my last review took 6 months for a reply! Customer service is seemingly lacking at Nuffield in all areas.
