March 2024 by Micke R
I expected more information. And I found out that now I have to pay £1,500 for new parts because I had a (Mercedes recall)diesel engine software update and the original parts do not work with the new software and I now have to replace them. Good business.
March 2024 by Greg Thiara
Avoid this garage and go to another main dealer.Nobody answers the phones or returns your calls, car went in with a issue and was given back with the same issue saying it?s fixed, when I collected the car and tried to call the service department?? no answer? go somewhere else and save yourself the trouble.
March 2024 by Stavros Zavrakas
I scheduled a Service A appointment for my car today, which was covered under my service plan. Prior to this, I had concerns about my battery's condition after an MOT elsewhere indicated it was nearing the end of its life. This morning, the cold weather exacerbated the issue, making it difficult for the car to start. Upon arrival, I specifically requested that they assess the battery's condition, anticipating that it might need replacement. However, I was taken aback when I was informed that such an inspection would cost an additional £180.Reluctant to incur such a hefty fee, I decided against the battery inspection. To my surprise, upon receiving the service report, I noticed a section labeled 'Battery condition/drive belts' marked in green, suggesting the battery was in good condition. When I inquired about this discrepancy upon collecting my car, the staff seemed unsure initially, promising to provide the battery report but later attributing the 'inspection' to a mere visual check of the cables.This response left me deeply concerned. As a non-native English speaker, I understand 'battery condition' to refer to the actual state of the battery itself, not just its cables. This lack of clarity raises doubts about the thoroughness of their inspection process and prompts genuine worries about the safety of my vehicle. Given this experience, I opted not to proceed with any additional recommended work and instead intend to seek a second opinion from a more reputable garage to ensure my car's proper maintenance and safety.
February 2024 by Daniel Ratnaras
Didn't fill the oil to the right level and now 6 month later when trying to sell the car I have been informed that they didn't upload the service to the digital database.Waste of time for the extortionate price they charge.
February 2024 by neil munro
My worst dealership experience in a long time.For a Mercedes Benz dealership embarrassingly bad service.Avoid,Avoid,Avoid!!!Check reviews on Trustpilot(POOR) !
February 2024 by Trevyn Riekert
Brought my car in for1. a service2. A recall item3. Sorting out android auto for the car.It was my first visit as a Mercedes-Benz owner.The staff are very friendly, welcoming, helpful and accommodating. Thank you to the team for the lovely experience.It has been a real pain trying to sort out android auto on my car alone, a Mercedes-Benz E220 2020 model, after a bit of pushing with Mercedes-Benz, it turns out my car doesn't have android auto even though it's in my cars menu and what car manufacturer doesn't have android auto on their cars? So feeling very disappointed in my car. Apparently I cannot even upgrade my systems, as to support android auto.
February 2024 by Arif Jabbar
Great service - Adam Ward was amazing. Showed us the entire range of used cars within our specifications and budget before settling on an appropriate choice. Very happy with service and offered us all the additional products available with honest opinion on each of them.
February 2024 by Tom McGlynn
This is the first time I have used Cambridge Mercedes. Megan was extremely helpful from arranging the service all the way to completion. Megans knowledge and customer service skills is what impressed me the most. I will be brining my car all the time to Cambridge Mercedes for service needs moving forward. Please pass on any feedback to Megan and thank her.
January 2024 by P
Poor pretty shocking. Unable to do MOT as ramp broken. Outsourced not available until March! I was offered to be refunded upon receipt of MOT elsewhere.Car serviced I was refunded MOT by balance taken from a minor repair as I had service plan.On receipt of my car sunroof blind was open button was missing? found button on floor broken off in passenger footwell. Was told I could bring in to have fixed but they should not have needed to touch sunroof!!Do they not check during service and did a ghost open!Car had not even been cleaned inside or out!.It seems every year something happens when I attend this dealership.very very poor service not what you expect from a supposedly luxury supplier.Once again dissatisfied and disappointed by shoddy inadequate service
December 2023 by Terence Hosie
Nice place friendly service and good service.
December 2023 by arif khan
My wife booked in for a Service B. She was informed the day before that the service would take up to 2 hours and explained she was going to wait in the lounge. When checking in for the appointment, she was told the car would be ready for ?end of day?, she asked when that was exactly and was told 5-6pm. She explained that she hadn?t anticipated to wait this long and requested a loan car. They said they had no car to loan out. After waiting 15-20 minutes, Darren explained that they were two technicians down and therefore the car won?t be done till end of day. My wife asked what she should do considering they had no loan cars, she was advised to rebook. This was inconvenient as she had taken the day off work, so she asked if they had any appointments the following day or a Saturday (so she didn?t have to take another day off). Darren came back with an appointment for almost a month later and said there?ll be a complimentary loan car for that day. She left the appointment asking if this appointment will be confirmed via email and was reassured that it would. She did not receive a confirmation and upon reflection, no apology for the inconvenience caused. If the dealership were short staffed, they should have contacted their customers beforehand to let them know/ manage expectations and not turn them away upon arrival. Very poor service, will not be returning.
December 2023 by Camilla Judd
Abbey was absolutely amazing with helping me with my new Mercedes. She called me as soon as i enquired and got me booked in for a test drive. Abbey is very knowledgeable and made sure i understood everything. She arranged for me to collect my new car the following week after signing my agreement and took the time to go through all the features of my new car. Would highly recommend Abbey and Mercedes Cambridge!
December 2023 by Sapna Thakker
Extremely bad service. They didn't even wash the car or get it cleaned. Charged us £336 for service, and £400 for opening the car engine and other parts even before asking fand then sent us the two bills. Complete rip-off. Be careful.
December 2023 by Theo Jackson
Fantastic from start to finish, Harris was informative, kept me updated, explained everything and made the process a whole lot easier. Knew everything about the vehicles I looked at and didn?t have to get anything checked as he just knew the answers. He was extremely professional. Even with an issue regarding picking the vehicle up he delivered it himself personally just 2 days later. Really did make the experience better and for a lad of his age has got some good things going for him within the car sales industry. 10 out of 10 from me.
December 2023 by Joe
Completely unacceptable service at Mercedes benz of Cambridge. It has been 2 months since I first called them about an issue with my car and after 2 service appointments between weeks of waiting for free service slots and for the service dept to give me the call they told me to expect from them, they now tell me that they have no job recorded for my car and I cannot book the 3rd final appointment for the repair.
