September 2025 by xu shen
Jayeeta was very helpful and professional??
August 2025 by Kayleigh Nuray
Writing this review based on my experience 28th August. I went to the bank looking to setup my eldest child's first account. A member of staff took my details and put us in a queue for an advisor. The bank was busier than normal, and we probably waited around 15mins to be seen. Possibly slightly longer but not by much. The advisor we had to help guide my son with setting up his account was fabulous. She took into consideration his additional needs, and explained everything so clearly. It made everything so much easier for myself and my son. We got his account setup, and now good to go.
As I said the bank was busy, and there was a queue for both the cashiers and advisors. There were 2 cashiers working and a slight queue had built up. Whilst there was probably double the number of advisors working.
I left the bank, very happy with our experience and the way it had been handled
July 2025 by D J
Previously, I gave a low rating due to a very disappointing experience with a manager a month ago. Despite being polite, I was met with rudeness, and she even threatened to close my business account over a mistake she had made in counting the money. However, on my most recent visit, I was assisted by Jayeeta, who was extremely helpful and professional. Her kind and attentive approach completely changed my perception and turned my experience around. I?m truly grateful for her support?it was a complete contrast to my previous visit.
June 2025 by Georgi Yordanov
Very posh building with huge history
Amazing architecture and respectful interior
May 2025 by Nyasha Mhako
I went in today and was served by Jayeeta. She was professional and made the process easy simple and convenient
May 2025 by Fano
Came in for a bank statement and ended up having a nice chat with Jayeeta. She kindly gave me and my fiancee nice advice on marriage and also cleared out some of my questions regarding loans.
March 2025 by Jakub Tomasik
Long queues, unhelpful staff, expensive.
This has been my bank for over 14 years. But it's not anymore. After my last experience, I moved my account to a different bank.
I rarely visited my bank and only did if I really had to. Maybe once a year. The last time I went there:
1) Although the queue was short, it took ages to get to the counter, to a large extent because:
2) The staff tolerated other customers (apparently knowing the system better) skipping the queue, and were busy entertaining them by talking.
3) They did not help with my simple request: to replace banknotes with the Queen with those with the King. I know it sounds silly, but a family member asked me to do it because they had trouble exchanging the 'old' banknotes in our home country. I thought my bank could help with something as simple as this. But I was very firmly told this might be money laundering, plus they cannot select what banknotes they dispense.
4) When I went to a nearby Post Office, the staff were super helpful and replaced the banknotes with no problem.
After this experience, I switched my account to another bank. One that doesn't charge purchase fees (£0.50) and (!) transaction fees on top of it (2.99%) when abroad, and cash machine fees abroad (£1.50). And paid for switching.
I give 2 stars instead of 1 because Lloyds does give 6 free cinema tickets a year, their app is good, and the building is beautiful.
December 2024 by Shawn Li
Not enough staff and always long queues.
November 2024 by P M
Disappointingly rude and patronising. Felt like I was being fobbed off rather than listened to.
The online customer service team was really lovely though.
October 2024 by Muhammad Ahmad
Just moved to Cambridge and opened an account 9 days ago, physically visited the branch, verified my identity and deposited all the cash on me to the account (Stupid of me i suppose).
9 days later, still haven?t received my cards. Tried to make a transaction to my airbnb landlord through the app and it was denied due to ?Security Reasons ?. Helpline call went for like 30 min, multiple verifications and what not, and then they tell me that i need to visit the branch to verify my identity and lift the block. Now, am I supposed to live on the street till i visit the branch ?
Ridiculous customer service and process, now I have to do the same thing that I already did and verify my identity again which makes no sense. On the top of that, because there?s only one branch in miles and miles of estate, I have to take atleast another half a day off from work, that i just started two weeks ago, and visit the city centre for this stupid chore.
I wished I would have kept some cash on me. Also Google please add a zero stars button or even negative stars if possible.
October 2024 by Sheridan Ramrattan
Terrible customer serivce.
The online app is terrible and kept crashing, while trying to make a bank account online. I only needed to go into the branch to verify my ID documents.
When I arrived the CSR kept saying that I am number 5 and it seemed to be burden for me to be served. I was told to have a seat.
A teller with a tablet came to ask my name two times and said there are people infront of me so she cant attend to me. However, she wasnt actually serving the other customers in the queue and pretending to be busy. She actually only served 1 customer who came AFTER me.
Finally after a 45 min wait another CSR came and said the bank is now closed and I have to come back tomorrow.
Needless to say, I will be going elsewhere to open my account. Extremely POOR WORK ETHIC and TERRIBLE customer service. Please do better! I would actually rate this bank 0 stars if it was an option...
September 2024 by Doris Waddington
My daughter and I went in to the Cambridge branch to open a student bank account. When we went in the morning there was a very helpful and kind lady who told us we only need to bring my daughter?s passport and her phone. Since my daughter didn?t have her phone we had to go home first.
When we got back to the bank later in the afternoon the nice staff member had been replaced by an impatient lady who kept telling us to go online and download the app and do an online application.
My daughter diligently did all that but was then told that she shouldn?t have gone through the Biometric process because now Lloyd?s bank staff can no longer help us, a code would be sent to us in 7 days.
I have a photographic memory and I don?t remember her saying anything about a biometric system ( which she insisted she had)
Her manner was dismissive and rude. I had the feeling she didn?t want us there. Yet she flirted with the young men in front of us in the queue ( who had lost his card - she was oozing charms galore)
Maybe she hates students!!
August 2024 by Emdad Hussain
Hi I am waiting more then hours, no body care customers, they are looks very relux, no bother for customers.
August 2024 by Ieva Genovesi
All the bank branches across Cambridge closed down and the only bank in the city is this one central one ! Every time I need to cash the cheque or in this instance change my old notes , I have to stay in line for at least half an hour . Cashiers are taking their time or simply not enough staff to deal with customers efficiently. Walked away from non moving line several times as all I wanted to exchange £50 from old to new notes , simple 3min operation and no one to help the customers that have a quick and easy requests . All the charges you take monthly from your customers , maybe could invest in more staff as you closed all your branches !? Shameful ! Not everything can be done online ! Please consider this complaint as after years of banking with you seriously considering moving to another bank .
June 2024 by Mihaela Bors
Never our partener, never on our side , how they are saying. At least here in Cambridge ! Waste of time. I recommend to find a better place for your money!
