March 2024 by Dave Liddiard
As a landlord, Leaders and Jack and Amy in particular, have provided a helpful and knowledgeable service leading to a successful tenancy and I would recommend them.
March 2024 by Max Baker
Leah & Andreea have been great with helping with our first letting at Leaders as tenants. The process has been smooth and concise!
March 2024 by Lauren Bird
I was privileged to be dealt with by Amy Hart from Leaders. She has been so helpful throughout the whole process and has really stood out to me by her professionalism, her enthusiasm and commitment to keeping me updated with the process. She has gone above and beyond not only helping me to apply for a house but also for 2 of my friends who were also keen to apply, all in the space of a couple of days. We all can?t thank Amy enough for all of her help in finding us our second year homes.
March 2024 by Emily Curran
The estate agent dealing with out enquiries, Jake, was friendly and helpful. He phoned me with properties that fitted our description to help us get a head start on the process.
March 2024 by Sylwia Urmans
I?ve just rented a flat with Leaders few weeks ago. Whole process took a bit of a time, there were some confusions, it was a bit stressful time but apart from that , my agent Katie was super nice and helpful, answering my messages fast and stay in touch with me during whole processs and even later, which is super kind of her. I would recommend her 100% . So far so good and happy with that agency.Edit : my tenancy ended now and i have to say , that overall im very pleased with experience i had with leaders. Tanya, property manager, always resolved issues i had super fast and she was lovely. End of tenancy charges were very reasonable as well.
March 2024 by Daniel Dee
Leaders were great and easy to deal with.Professional, helpful and friendly.
March 2024 by Roger Barnes
Arfter meany months of telephone calls and emails to your office and no joy i was at my whits end until Alfie came to my rescue,he had all the problems sorted all with in two - three weeks. his predecessors did nothing but pass the buck what a breath of fresh air he is well done! ? ( 1 small problem still remaining that's down to accounts dpt out of his controll )
March 2024 by Moira Hancock
I had a great experience working with Leaders Cambridge. Leah made the process of finding a home in Cambridge easy. She was very quick to respond to my initial inquiry and has been with us every step of the way. Andreea is incredibly efficient and provided tremendous support with our paperwork. I am incredibly grateful to them both for their support with our relocation.
March 2024 by subyk baby
Excellent service and all staff?s are cooperative and friendly.I
March 2024 by joseph conway
Very good service from Jake.
March 2024 by Kshitij Bhatnagar
Jake was helpfull and provided all the information clearly
March 2024 by Mudassir Hussain
Leah at Leaders has been very helpful in the process of finding a house in Cambridge, prompt and informative responses!
March 2024 by Darry G
Very good service all round. Professional team. Courteous and efficient. Andrea very helpful today. Helped me solve an issue by going the extra mile. Highly recommended.
March 2024 by huahua Chen
Amy is a kind agent. She helped me to find the proper accommodations. She is responsible for my requests and emailed me frequently. Thank you very much for her kind help!
November 2023 by Karen Tse
The property management service at Leaders is absolutely appalling. Despite their numerous apologies and promises that it will get better, they have failed to provide the service that have been paid for. I have let my property with Leaders for 3 years and from the start of their service they have been disappointing. They have initially misplaced the marketing photos of my property but failed to inform me. They then marketed my property without any photos for over 2 weeks and advised me to lower my rent to attract more prospective tenants as it wasn't gaining much interest. Having looked at the website myself I then realised the problem and asked them to clarify. That was how I found out they had lost the photos. There was no apology or suggestion to retake the photos but to continue marketing for a further week to see what happens. I then escalated it to the manager who then got a photographer in the next day to take a new set of photos. After that, I had a couple of prospective tenants within a week with the manager overseeing that process.Each year?s tenancy renewal was a joke. I had 4-5 different property managers contacting me about a renewal and no one ever responded to me when I agreed to the renewal terms. I got fed up one year and threatened to go elsewhere and I was promised things will improve and I will get a dedicated property manager from now on. That never materialised. Several excuses were provided including a high turnover rate and illnesses. Ultimately, there was no handover system between staff causing a breakdown in communication between landlords and constant change in property managers.After 3 years of tenancy, enough is enough and I have decided to leave Leaders. The end of tenancy process was an ordeal. The tenant at the time could not get hold of Leaders for many weeks to find a new property to move in to and resorted to getting my number from a neighbour to seek help as the end of tenancy was only 2 weeks away. I then had a junior property manager who has very little experience to deal with the issue and I?ve had to call him every single day to get an update on the situation. On the final week of the tenancy, as I have taken time off work to deal with the property, it transpired that the tenant was not moving out on the date that was agreed and the property manager had been avoiding letting me know and purposely avoiding my calls. No other property managers in the branch knew what was happening with my situation and told me that I had to wait until my property manager was back in the office. I resorted to turning up to the branch to complain to the branch manager and I got hold of the property management team leader?s contact details to make my complaint. The team leader then dealt with my property until the tenant has moved out (a week late) and I was assigned another property manager to deal with the deposit negotiations.One month later, the negotiations were complete and no sign of money in my account. Contacted Leaders again to then inform me that ?they thought the Accounts Team had sorted it?. Another round of apology and more chasing, I have eventually received the invoice and later money in my account.Overall my impression of Leaders? property management service is that the whole system is broken down. They have some property managers who are competent but constantly apologising for the system breakdown. And then there are poorly trained property managers who are left unsupervised and left to deal with difficult situations. The team leader explained that it wasn?t his fault as he only recently got promoted to manage a property. No amount of apology is sufficient to justify the appalling service that I have received.Save your time and money, go with somewhere else other than Leaders, if you are a landlord.
