September 2025 by VICKI KIM
Generally we love John Lewis. We have purchased our living room furniture, electronics, fragrances, etc. Sadly it seems one area is repeatedly lacking.
I am not sure what the issue is but just about every time I visit John Lewis to purchase something from the jewellery section. I feel ignored or staff in the past have been rude. The moment I got there the female employee was helping another customer adjust jewellery which I understood and waited patiently. I asked another individual for assistance and was informed they could not help as it was not their section. Respectfully thanked him and continued waiting. Another female employee approached and I attempted to ask for assistance. She acknowledged me and said she would be right with me. I saw she was busy and looking through a binder. Once again I waited, patiently. Sadly, I decided to leave when that same employee started assisting another woman who had just arrived at the counter. I simply wanted to purchase some jewellery locked away. I returned the additional item in my hand and decided to go to Fraser Hart where I was assisted promptly.
September 2025 by Briony Arnott
Experience buying a coffee machine was lovely- the Nespresso employee attending us was wonderful, she was so friendly and helpful throughout. Would definitely recommend going in store to make purchases as the experience was wonderful.
August 2025 by Victoria Loveridge
Some of the items I bought were of poor quality...not what I expect from JL ?
August 2025 by Damion Box
I?ve shopped with John Lewis for years, trusting their reputation for fairness and customer care. Sadly, that trust has been eroded.
I purchased a Pixel 9a in good faith, only for the price to drop by £100 just 10 days later. When I contacted customer service, I was met with rigid policy enforcement and a refusal to apply any discretion?even though their own case manager later admitted they do have the ability to offer goodwill gestures. Another staff member had previously told me no such discretion exists. Which is it?
The response I received was cold, procedural, and dismissive?more like dealing with a machine than a brand that claims to value loyalty. I wasn?t treated as a long-standing customer, just another transaction outside the 7-day window.
What?s most frustrating is how easily this could have been turned into a positive experience. A modest gesture would have shown that John Lewis still stands for integrity and customer-first values. Instead, I was left feeling unheard and undervalued.
I won?t be shopping with John Lewis again unless they rediscover the principles that once made them different.
August 2025 by hazal güzel
Always good stuff, Tom ford employee today was very kind bought a cafe rose
August 2025 by Richard Webb
I do like leaving a review if something is exceptional. I have never left a negative one, until now. And I can?t quite believe It?s for John Lewis Cambridge?!?
I?m aware this great retailer has been on the slide for quite a few years now, but the cleanliness in the top floor restaurant was appalling. Not the kind of mess that was just made, this had been around for a while, maybe days. Twin that with weak coffee and a tasteless toasted sandwich and we find ourselves comparing them to Pret again (oh how we wish we had walked over there).
JL, please sort yourselves out!!!!
August 2025 by michaela S
The cafe is fantastic! Haven't been there since it's been revamped and I'm impressed with the space, service and food. Definitely recommend for their breakfast menu! Also, brilliant shop with lots of choices and staff keen to help.
August 2025 by Ian midgley
John Lewis guarentees are not what they seem - Machine failed twice due to manufacturing defects and a replacement request by customer declined. It has to fail 3 times apparently. That's a lot of trouble shooting at home, engineer visits, days off and call centre pass arounds without a functioning washer/dryer for your family - only to have very little faith it will last much longer than 3 years (for quite alot of money). The lifespan might not be much more than 3 years. Think carefully if you are happy with this approach. Never asked John Lewis before for a replacement in 20 years. John Lewis passed the buck for machine replacement request to Electrolux on this one. It seems the guarantee action and control is with Electolux rather than John Lewis. Electrolux refused and John Lewis went along with it. John Lewis are acting very close to the line on consumer protection law based on their advertising claims. Karim from customers services was very helpful but could not do any more. Apparently Jennifer from Electrolux stated 2 repair claims in the last year coming up to guarantee end did not merit a replacement and the standard of goods is normal. Take from this what you will.
August 2025 by S R
Great service yesterday in Cambridge while searching for school uniform. The sales assistant went out of her way to find items in the store room. Unfortunately I didn?t ask for her name - she was super and it was worth the 30 minute drive. Thank you.
July 2025 by David Bland
I have been trying to contact JL UK to discuss buying a fridge freezer. The only contact numbers available are for a hub in South Africa. The agents do not speak good English and everything has to be repeated several time so I am reluctant to give any secure information to them. I asked for the telephone number of the Cambridge branch but that is not available.
The partnership has been going downhill for a while now and using a phone hub with people that do not speak clear English is the last straw. I will be buying from AO.
July 2025 by DaYa
It's was nice but not all the catalogues were available from web site.
July 2025 by Carolyn Ferguson
My husband wanted to buy some new clothes for a wedding the next day, as a last minute decision. We had fabulous service and advice from a partner in the menswear department. Between a measuring tape and eye balling my husband, he corrected the size he originally wanted, found us options, and ended up helping him find the perfect outfit in record time. I'm so sorry we didn't ask his name! But he's my hero. A real asset to John Lewis. Friday 25 July, Downing St ?
July 2025 by Deborah Garrand
Visited with my elderly father today who needs a new TV. Even though he was in the relevant department for more than an hour not one of the several (young) sales associates approached or offered help. The staff are far more interested in younger and more smartly dressed visitors to their department. So a potentially valuable sale lost. Not the first time of experiencing this lack of enthusiasm from staff at this store.
July 2025 by Ro Ro
Ori cafe instead of what?s in the image served us a plate of tomatoes and olives and when I asked for refund, the manager seemed irritated with the request.
July 2025 by Pavlin Petkov
I bought my coffee machine from John Lewis & Partners Cambridge a while ago, trusting the brand for quality and after-sales support. Unfortunately, I?m very disappointed. The machine has developed a fault ? it?s making noise but not pumping any water, and it gets extremely hot, which is very concerning.
After two days of going around in circles, I was simply redirected to the third-party manufacturer, Sage. I didn?t buy this from Sage ? I bought it from John Lewis, and I expected them to take responsibility. The lack of support and accountability is extremely frustrating.
