October 2023 by Mark Howard
The team at H&K were very happy to accommodate a virtual viewing for me, as i was relocating to Cambridge to move into my property. The onboarding process was simple, agents replied promptly to queries and were very supportive throughout both this and during my tenancy. At busier periods, email contact was slower but concerns were always followed up and requested maintenance was carried out extremely quickly. Thank you to all at H&K for a smooth tenancy
September 2023 by Sra Fpo
The best letting agency we have had the pleasure to be with
August 2023 by Anshuman Mishra
I had an amazing experience with them. It was my first tenancy in Cambridge and they made it very easy. Explained all my doubts as a newbie in UK with great patience and details. Kept me updated with all the maintenance related things for the room. Check-in and check-out was very smooth. They also had my deposit with the DPS scheme which is very good.
August 2023 by Wilfred Letio
Rented with Hazell and Kent for nearly 2 years and the experience was amazing from start to end. Seb and the entire team have excellent professionalism, are accessible, flexible and very keen to understand any issues affecting tenancy.I lived and left as a happy tenant with them.
June 2023 by Mariana Chardakova
We have been renting with Hazell and Kent for almost 8 years. They have always been very professional and really helpful. Excellent customer service, clear communication, and quick repairs. Highly reccomend them!!!
June 2023 by Kemal Gilanli
Rented through Hazell&Kent during my 18 month stay in Cambridge. Smooth communication and very responsive agency
April 2023 by Sami Ullah
Great people and very professional and helpful
April 2023 by Gertrude Kiggundu
Absolutely shocking and nasty experience. Please avoid these letting agents at all costs. Stay away please! I asked for repairs to be done when I moved in. I moved out two years later and the repairs were not done. They sent repair men that were basically clowns. I?ve never been so frustrated! It?s a shame really because the property was in a nice location. Just poorly managed. When I left. They tried to steal my deposit money by claiming the carpets were dirty. Despite me telling them when I moved in that the carpets were filthy. I was also being blamed for the mould meanwhile the flat had no heating. People. Stay away. These are the worst letting agents I?ve ever used in this country!
October 2022 by Yim Ching Lau
Made a viewing appointment at a suggested time. They asked me to call ten minutes before the viewing which I did. They didnt answer my call when I rang to confirm, left a voicemail. They never turned up no text no call to cancel the viewing. Met a guy at the viewing property turned out he was supposed to have the viewing before me. He was also waiting for the agent. No on showed up. We waited for 20mins then left. Very very disappointed.
October 2022 by Cristian Barbu
The staff is very incompetent. They take a long time to do any repairs on the house and charge you for damages that you didn?t do. they sent me pictures with damages of rooms I?ve never been in and never rented from them and changed me for those. It takes forever for them to respond to emails. They never show up on time. The staff display consistent rasist behaviourTo be avoided!
October 2022 by mariana spataru
: ProfesionalismI have had a very good experience with this agency.I lived in a house with several rooms for almost 4 years, everything was ok, all the time the members of the Hazell and Kent team were very professional in all the actions taken, I received the deposit back in full in a very short time. Thank you Mr. Danny, thank you Seby, thank you all. Wish you all the best!
October 2022 by julia powar
Avoid at all costs! Don't advertise your property on Rightmove and ignore your emails. Complete lack of professionalism. Their response beggers belief as they chased me to sign a contract and then went completely silent when I queried why it wasn't in Rightmove and ignored repeated emails. They didn't want to pay to advertise on Rightmove ... Comment re a cleaner representing me is ridiculous ?. I was present to allow access when they took photos and video.
January 2022 by JAC Gilbert
The guy at the first desk was very helpful but then the other guy sitting inside forming boss is very rude
October 2021 by Liam Dunne
Myself and my wife let through Hazel and Kent in late 2020. Letting through them was a mistake we both regretted after only a few weeks into our new property in Kerridge Close.The property was left in a terribly unclean state, it was clear that it was never looked after in the time between tenants. The shower head was weak and felt more like a dribble on your head, we were cleaning out cobwebs on the windows a day after the move and the carpet was so filthy we could barely walk on it without wearing slippers.The TV antenna was broken, the vacuum was mostly broken and weaker than the shower, the house was constantly cold, the front lock didn't work properly, the microwave broke and became a health and safety hazard that nearly set things on fire, the oven burnt everything, the stove was uneven and improperly cooked food, the sink was clogged within a month and a half of living in the property, we were waking up with nasty bug bites on our bodies and when we moved we realised there was a spider infestation in the bedroom.We also requested a repair to the toilet seat after it started coming off the hinges. We sent an e-mail asking for it to be repaired, but were initally ignored, after sending another e-mail, we got one booked for a week later at which point maintenance no-showed. After inquireing with Hazel and Kent, asking why the repair man didn't show up, we were given a rude response saying "he'll get to you when he can", after another week of the repair man not arriving, we made a complaint. We highly doubt that Hazel and Kent even booked the repair man in the first place after saying they had.At the end of our tenancy, Hazel & Kent attempted to take money from our deposit for "cleaning" the house after we, apparently, left it in an unfit state. We pointed out that we were handed the property in an unfit state, which they disputed. We asked for proof that the property was cleaned beforehand as we suspected Hazel and Kent had lied to us. They refused to provide evidence of the property being cleaned, and we mentioned we?d be happy to discuss cleaning fees if they could provide proof of the property being cleaned before we moved in. They eventually returned the full deposit, as they couldn't provide proof of the property being cleaned before December 2020.When we complained about these issues, we were either ignored, told to buy new things out of our own pocket or were accused of lying. This property is not suitable for two working adults. This was the worst experiences I've ever had with an agency and we?ve rented in London and Sydney previous to this. A basic standard of living was not provided by Hazel and Kent.
October 2021 by James Khan
Poor company from the slow application process through to not acknowledging a mould/damp problem in the property. Customer service is also very poor and rude when they decide to answer (oftentimes they don't pick up) I would not recommend them!
