December 2023 by alison flack
Words cannot describe how cross I am with the Halifax.I made a complaint on 9th September about a mistake with procedures and conduct . They said it would take up to 8 weeke to get a response . I'm 10 weeks down the line no response . I've spent over 5 hrs of phone calls .Allegedly someone void my complaint same day I made it .At the time of making my complaint I was off to Thailand and had no way of getting money without the card which I'd ordered through the bank and they forgot to process . I then couldn't be en get cash out as their till draws were locked ... Resulted in not being able to have any money at all and not even able to get home .I am disabled and this has all been very stressful . Still no further despite a call today for well over an hour .?
July 2023 by Lucy Clayson
Friendly staff. And both paying in and cash dispenser available
January 2021 by Georgie S
I've always found this branch very friendly and helpful. There's always someone stood near the front door to guide you in the right direction.
October 2020 by Thomas Calway
The worst! Go with Monzo!
October 2020 by Davron Karimov
The wort bank ever
March 2018 by Service User
This branch always seems busy. Maybe that is because it is their only branch in Cambridge? Or maybe is is because they are so inefficient they are constantly trying to correct problems? Either way I have stopped using the Halifax but retain an account with a nominal amount "just in case". Certainly wouldn't recommend.
January 2018 by Luis B
Like any other Halifax branch in the UK.
November 2017 by Hamish Alexander
Majority of the staff are unhelpful and rude. Used to be a good branch with good people and this used to apply to the bank in general.
Everything has to be done online or over the phone these days so they can afford to hire useless people instore.
October 2017 by Krishnan Ram-Prasad
Halifax really do offer the best service. Having experienced several other branches in Cam (HSBC, Nationwide, Barclays etc.) Halifax customers are comparatively lucky!
July 2016 by Joe Orton
Having to speak to bank staff is usually because of some IT disaster sorry... But they've always been good in here at knowing how to fix the problems.
July 2016 by Sam Macdonald-Walker
The branch itself needs some renovation however the staff are generally helpful and I've had no issues banking with Halifax.
July 2016 by Kerewin Horn
Defrauded by the Halifax over PPI...
July 2015 by Scott Lo
Honestly one of the worst experiences i've had in dealing with a bank, staff were poorly trained, unable to provide effective advice or work to timescales. I will now avoid working with them as much as possible.
June 2015 by Joe Todd
Spent several months going back and forth with this branch and the Halifax online team trying to make my online saver a joint account.
On one visit, one of the managers told me he'd take care of the situation personally. When I returned a few weeks later, he was, apparently, busy on another call. I've still not heard anything back from him.
I'm STILL trying to get this resolved. Halifax online team has decided I have been inconvenienced to the tune of £40.