January 2024 by Diogo Goncalves
Today I visited the store to resize my watch by adjusting the links and even though the pins were not being very cooperative Asifa demonstrated great customer service and was very friendly and lovely giving a great experience. The watch fits perfectly, I am very thankful and highly recommend the store and the staff.
January 2024 by Hannah Freeman
Was asked to have my watch strap changed and was assisted by Asifa she was so helpful and patient! Thank you so much
January 2024 by Jude Townley
Zoe was fantastic, helped us with watch problems very quickly. Highly recommended.
January 2024 by Curtis Leonard
Came to get a watch fitted Jacob was extremely helpful and friendly and managed to sort it in 5 minutes. Highly recommend!
December 2023 by darcy white
Recently visited this store in Cambridge. Jake was extremely polite and helpful. Thank you!
December 2023 by James Chesterfield
Brought in a Citizen watch that was bought in America and Jake did a fabulous job removing links so that it fit our son perfectly. Jake was patient and extremely helpful. Much appreciated. Would definitely recommend and return in future.
December 2023 by Arnold Miller
Great Service from H.Samuel at Lion Yard Cambridge. Asifa served us for the battery replacement and adjusting the strap. Really quick and nice service from her. Greatly appreciated ?
December 2023 by Emmanuel
Thanks a lot Jake, for fixing my watch today! 5 minutes job but means a lot!
December 2023 by Mrunmayee Marathe
Visited H.SAMUEL to fix my strangled chain. Asifa was so helpful, patient and humble while fixing the chain.Thanks a lot girl :)
December 2023 by Kristína Czéreová
I visited the store at Grand Arcade to re-size my watch and I received excellent service! All staff was very attentive and helpful, in particularly Richard who assisted me in amending my watch. He was very kind and done a great job! I am very grateful :)
December 2023 by Steoh West
Absolutely great place, staff are all lovely and super helpful, Millie fixed my favourite necklace, couldn?t be happier with my experience.
December 2023 by Ian Bendel
Great deals on watches. Zoe and Holly were super helpful. Excellent service!
December 2023 by Ana Bernardo-Gancedo
Asifa was extremely helpful in advising us about our ring sizes. She also shared really insightful info so we could choose the perfect wedding rings amongst so much choice. Perfect customer service!
December 2023 by Suzie Lowe
I went in today to look at engagement rings, I was the only customer in the store and was ignored by all 3 staff members for a good 5 minutes, I went and asked the manager for some help and he went and got one of the other two members of staff for help who were visibly annoyed. They gave unhelpful advice on ring sizing and genuinely just sounded like they didn?t know what they were talking about. I then asked to look at some engagement rings that I?d seen that I?d liked. The staff member criticised my preferred style saying it wasn?t appropriate even though it was in their collection of engagement rings and just kept trying to get me to look at their colourless rings which were vastly more expensive. When I told them I preferred the coloured stones she went ? well if that?s what you really want then I guess you can look at those?. For what ought to have felt like a special experience I was made to feel like an inconvenience and unwanted. When there was still more than 10 minutes to closing they started to consistently remind me they were closing, and had already put the shutters down. I was allowed to try on rings for size and they gave me some written information about it but I will certainly not be going back there.I would actively discourage my friends from going there as was a really unpleasant experience.
November 2023 by Paul Cooke
Great old style jewellers in the bustling grand arcade.Very helpful staff and a great range to suit all ages and they do piercing to a high standard also!!
