November 2023 by Sarah Finbow
Highly recommended if you choose to change your service provider. Very good customer service.
October 2023 by Laura Barker
My Google pixel phone battery expanded. I'm not with EE but they're a recognised repairer for Google phones. They were absolutely fab. Staff in store were very helpful and they kept me informed of repair progress throughout. I thought the process would be a headache but it was really easy with EE
October 2023 by Melissa Jones
We came to EE yesterday and had excellent service from Aden. As I am changing provider to EE my current phone will not send messages .Please give Aren a 10 for his excellent service .Melissa Jones
October 2023 by Jennifer Svike
Staff have messed up my order for an upgrade. Phoned up to be told by the store manager I need to come into the store so he can look into said issue. Showed up at the store to be told by the same manager he can?t help me anyway and there?s no point of me showing up. No apology for my inconvenience over their mistake that I?m having to sort out myself now. Super unhelpful staff that clearly need more training.
September 2023 by Arun Babu
I have been coming to this store third time in two weeks to get my phone fixed (paid battery replacement) and after two weeks all I could hear is apologies, the device is not ready. The store has never contacted me or updated me about any updates or services so far but asked me to be at the store all these occasions and made me wait at the store 3-4 hours only to know the device is not ready. Just to keep it bit more interesting, they couldn?t pay me back the amount they charged me upfront for the service and now I have to visit the store again. Wouldn?t recommend anyone for service options, but maybe they are really good with sales.
August 2023 by Scott Duell
The staff were great, especially Hector.. he gave superb customer service, knowledgeable, friendly and a credit to ee.
August 2023 by Tani Gill
Marvin at the EE store in Cambridge was excellent. He was informative and polite. Highly recommend.
August 2023 by Mario Solty
Long wait but finally got here my son's new Iphone 14pro max. Hubert very busy but managed to make it easy.
June 2023 by David Thomas
Very helpful courteous staff who helped me save £30 per month on a phone service
May 2023 by Kamil Orujzade
I was impressed by the excellent repair service and the affordability I experienced.Not only did they fix the water damage and replace the cracked and scratched screen, but they also provided a brand new shell for my phone. What's even more remarkable is that they charged half the price compared to a nearby repair shop for the screen replacement.
May 2023 by Tom Nethercott
The manager I spoke with here called Anna is fantastic and really helped me when I was struggling with finding the right device. Friendly and explained everything carefully. Thank you :)
May 2023 by Jii
Thank you Matt, from EE.Great customer service, efficient help and convenient ?
February 2023 by Maria Shenton
We saw Seb in the Lion Yard Shop in Cambridge and he was really knowledgeable and helpful about EE products versus BT products. And so on the strength of this, we went home and moved from BT to EE (the move process on the phone took 2 hours and was painful because the operator was being trained in the background and it seemed like we were his first customer). We returned to the shop a few days later with our new sim cards and Jack offered to help us migrate. What was great about Jack is that he wasn't patronising; offered to help without us asking; gave his time freely; explained clearly in a very friendly manner and was gentle & kind with us tech-averse oldies. These days, we are not used to such friendly efficiency so our experience with both Seb & Jack in the shop was a refreshing surprise!
February 2023 by Mazen Fouad
I recently visited an EE shop and was impressed with the kindness and professionalism of the staff.
January 2023 by C Chandler
To be honest, I had lost all faith in ee, until we went into the Cambridge store today. Jordan was amazing, saved us money on our phones, actually admitted that one of our contracts had expired 5 months ago, (ee had not informed us, even though i spoke to customer services 2 weeks ago!!), we came out feeling relieved, listened to and our worries sorted, something that is rare these days! Thank you Jordan ?
