December 2023 by Melissa Leon
A store that you have to beg that somebody sells you an item. Very bad customer service
November 2023 by Hari Rajan
Pathetic customer care once the item is sold , they don?t have any tracking number or issue reference number for the customer raised issue. I think it is intentional after many many chase customer will give up. You can now imagine how the customer is treated and this is the experience I can share
November 2023 by Wojciech Delong
Nice, large shop with wide range of products and professional staff.
November 2023 by David Thomas
Plenty of choices for sofas but the slightly condescending staff did not make the experience pleasurable so went elsewhere.
November 2023 by Naomi Warren
Needed a new sofa as ours died a death in the house move and needed one fairly soon.Ali helped us find a sofa and sort out all the extras (upgrading the cushions and adding on a sofa protection plan). We were looking at one at Sofology but Ali explained that it?s actually owned by DFS anyway just more expensive.
October 2023 by Nick Jowett
If you need a sofa here is the place.Relaxed inside, no pressure from a salesperson while we were in here.Hopefully the one we have chosen will be on sale in January.
October 2023 by Barry S
Another DFS sofa purchased
September 2023 by Ian Partner
Excellent place To go to look for a new sofa or household items namely chairs and other furniture.
August 2023 by Megan Dyer
NB:Sofa Order Only (Awaiting Delivery)Paid Cash not CreditI have had two recent visits whilst looking for a sofa to this store.On the first visit, I felt a reluctance to assist me compared to other customers, who at the time appeared more established (older, in a relationship etc). This experience was the reason for the drop in stars.However, today's (15-July) was much more pleasant. I was greeted within 5-minutes of arrival and was frequently offered assistance throughout whilst browsing. Whilst assisting me, staff members were not pushy towards a sale, were patient, and seemed happy and knowledgeable to answer my questions. I was served by a trainee, although cannot remember his name. When purchasing the sofa, staff were attentive to detail (with the manager even confirming the purchase details) and it was a quick and easy process. Overall, I left highly satisfied and awaiting my sofa in 5-6 weeks.
August 2023 by Danger Mouse
Very tidy showroom. The staff were very friendly, especially Gabi, she was great with our two little boys that were running around. Easy process to purchase a new sofa
July 2023 by Gemma Audus
Absolutely avoid? we were messed around unbelievably and went to scs.. which a member of staff told us were going bust they absolutely are not and they delivered the furniture when they said they would and not half of it like dfs did.. it?s a shambles stay clear? the man in the shop admitted to us they can?t keep up with the orders furniture isn?t being completed to high enough standards.. cheap and nasty? £70 compensation offered. Ridiculous
July 2023 by john brodie
Very bad with delivering and contacting customer services delivery drivers rude and ignorant
April 2023 by Les Bell
My wife and I were looking for a sofa. The staff were helpful and not too pushy, telling us about the sofas we were interested in. We chose a 3 seater and matching 2 seater sofa. There is a 10 week wait for delivery, but that is OK for us.
April 2023 by Shane Mann
This is the third sofa I've had from DFS. Yes they're a bit pricy but they are well built and the spray they cover your sofa in really does repel muck. The service this time was even better than last time. Very happy and will almost certainly be going again in the next 5 to 7 years when I need another new sofa.
March 2023 by Sam M
Awful wouldn't recommend going at all.We called in one Saturday found the sofa we liked it was very busy and we had the children with us and told the wait was just over an hour so we returned the following weekend with no children.We were told the staff were dealing with other people but we were in the queue to be seen. We waited and waited and waited patiently to order. Finally after a hour and 15 minutes the staff member said you are next I'm just taking this persons payment.Payment completed we think great. However a woman goes running up to the staff member says "I've seen a sofa in your second hand area I need to buy it now I can't wait as I've got things to do".The staff member then walks off with the lady. We were left absolutely shell shocked we had waited that long to do our order and someone can run in and be seen straight away.They lost our custom and we definitely wouldn't return again.I completely appreciate it's a busy store but put more staff on if you can't keep up with demand and if people have been waiting a long while serve them and explain it other customers if they come that you have other people who have been waiting a long time.Go elsewhere if you want to actually be served.
